<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376701248
Report Date: 10/14/2025
Date Signed: 10/15/2025 11:49:06 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/30/2025 and conducted by Evaluator Hayley McCarthy
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20250730104708
FACILITY NAME:HAPPY TIMES CHILD DEVELOPMENT CENTERFACILITY NUMBER:
376701248
ADMINISTRATOR:BELEN ESTEBANFACILITY TYPE:
850
ADDRESS:755 CIVIC CENTER DRIVETELEPHONE:
(760) 295-9475
CITY:VISTASTATE: CAZIP CODE:
92084
CAPACITY:39CENSUS: DATE:
10/14/2025
UNANNOUNCEDTIME BEGAN:
11:19 AM
MET WITH:Belen Esteban, DirectorTIME COMPLETED:
11:29 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff are operating out of ratio
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
PLEASE NOTE: THIS VISIT WAS COMPLETED ON 10/15/2025 NOT 10/14/2025

On October 15, 2025 at 11:19 AM, Licensing Program Analyst (LPA), Hayley McCarthy arrived at Happy Times Child Development Center to deliver the investigative findings of the allegation listed above. LPA met with Director, Belen Esteban.

On July 30, 2025, a complaint was received alleging staff are operating out of ratio.
4 out of 4 staff interviewed denied the facility operating out of ratio. In addition, LPA observed each classroom, and all classrooms were operating within ratio.

Based on LPA’s observations and interviews conducted the allegation that staff are operating out of ratio is unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Hayley McCarthy
LICENSING EVALUATOR SIGNATURE:

DATE: 10/15/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/15/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20250730104708
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: HAPPY TIMES CHILD DEVELOPMENT CENTER
FACILITY NUMBER: 376701248
VISIT DATE: 10/14/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
PLEASE NOTE: THIS VISIT WAS COMPLETED ON 10/15/2025 NOT 10/14/2025

Appeal rights were issued and discussed with licensee and their signature on this form acknowledges receipt of these rights.

Exit interview was conducted and report was reviewed with Director, Belen Esteban. A notice of site visit was given to licensee and must remain posted on, or immediately adjacent to the interior side of the main door for 30 days. The report must be made available to the public for three years. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Hayley McCarthy
LICENSING EVALUATOR SIGNATURE:

DATE: 10/14/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/14/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2