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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376701262
Report Date: 10/22/2024
Date Signed: 10/22/2024 09:14:44 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/08/2024 and conducted by Evaluator Kelly Gerth
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20241008115151
FACILITY NAME:CHILDREN'S PARADISE INC. - OCEANSIDEFACILITY NUMBER:
376701262
ADMINISTRATOR:LINDSAY HANLONFACILITY TYPE:
850
ADDRESS:2017A MISSION AVENUETELEPHONE:
(760) 433-3800
CITY:OCEANSIDESTATE: CAZIP CODE:
92058
CAPACITY:152CENSUS: 87DATE:
10/22/2024
UNANNOUNCEDTIME BEGAN:
08:44 AM
MET WITH:Director Lindsay HanlonTIME COMPLETED:
09:44 AM
ALLEGATION(S):
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Unexplained injuries to child’s face
INVESTIGATION FINDINGS:
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 On date and time listed above, Licensing Program Analyst (LPA) Kelly Gerth arrived unannounced to Childrens Paradise (CCC) . During the visit, LPA Gerth conducted a tour of the facility, took census and met with Director Lindsay Hanlon to deliver the findings for the above stated allegation.
On October 8, 2024, Community Care Licensing (CCL) received information alleging Unexplained injuries to child’s face, specifically occurring when regular classroom staff were not present due to break and/or prep time on 10/03/24 and 10/04/24. On 10/09/24 LPA Gerth and LPA Waters opened the investigation at the CCC, where confidential interviews were conducted, and evidence was gathered. On 10/10/24, 10/16/24 and 10/18/24, additional confidential interviews and documents were gathered. During the course of the investigation, LPA conducted interviews with a total of eight staff and one parent.  LPA obtained and reviewed pertinent documentation related to the investigation, including a personnel report, children’s roster, ouch/incident reports, staffing schedules, email and phone communications, physicians’ letter, written statements from employees and copies of file documents reviewed.
See continuation page
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelly Gerth
LICENSING EVALUATOR SIGNATURE:

DATE: 10/22/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/22/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20241008115151
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: CHILDREN'S PARADISE INC. - OCEANSIDE
FACILITY NUMBER: 376701262
VISIT DATE: 10/22/2024
NARRATIVE
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Due to conflicting information obtained, LPA Gerth was unable to confirm where the unexplained injury/incident occurred. LPA verified that at least one regular staff member was present at all times during the child’s attendance; however, staff were unaware that the child allegedly sustained an injury at the daycare since the child did not have any visible bruises nor did staff witness any incidents. Furthermore, the incident resulting in a marking on the cheek on 10/04/24 was reported to the parent/guardian and proof of report was provided to licensing during the investigation as well as confirmed by the parent.

Based on confidential interviews, record review and evidence gathered, at this time there is not a preponderance of evidence to prove the alleged violation did occur, therefore the allegation is UNSUBSTANTIATED.

An exit interview was conducted with Director Lindsay Hanlon and a copy of this report was provided along with Appeal rights.

A Notice of Site visit was given, and the Licensee understands that it must remain posted for 30 days.

SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelly Gerth
LICENSING EVALUATOR SIGNATURE:

DATE: 10/22/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/22/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2