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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376701286
Report Date: 02/04/2026
Date Signed: 02/04/2026 11:42:53 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/14/2025 and conducted by Evaluator Saul Zazueta
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20251114112739
FACILITY NAME:MONTESSORI AMERICAN SCHOOLFACILITY NUMBER:
376701286
ADMINISTRATOR:YOLANDA ALVAREZFACILITY TYPE:
850
ADDRESS:3604 BONITA ROADTELEPHONE:
(619) 422-1220
CITY:CHULA VISTASTATE: CAZIP CODE:
91910
CAPACITY:96CENSUS: 67DATE:
02/04/2026
UNANNOUNCEDTIME BEGAN:
11:15 AM
MET WITH:Yolanda AlvarezTIME COMPLETED:
12:15 PM
ALLEGATION(S):
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Facility operating out of ratio.
INVESTIGATION FINDINGS:
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On 02/04/2026 11:15AM. Licensing Program Analyst (LPA), Saul Zazueta conducted an unannounced complaint inspection regarding the above allegation. Upon arrival, LPA met with Director, Yolanda Alvarez and discussed the purpose of the inspection, the complaint process and was led on a tour of the facility.

During the course of the investigation, LPA conducted interviews with the director, staff, and daycare parents. Staff timesheets, child sign in sheets and facility roster were obtained and reviewed by LPA.

Based on staff interviews and record review, LPA determined that more than one classroom was operating out of ratio by at least six (6) children for a minimum of fifteen minutes during the inspection conducted on November 19, 2025. Staff members interviewed confirmed that the facility had been operating out of ratio on multiple occasions for an extended period of time, including the day of the inspection.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Saul Zazueta
LICENSING EVALUATOR SIGNATURE:

DATE: 02/04/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/04/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 20-CC-20251114112739
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: MONTESSORI AMERICAN SCHOOL
FACILITY NUMBER: 376701286
VISIT DATE: 02/04/2026
NARRATIVE
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Based on interviews conducted and records reviewed, the preponderance of evidence standard has been met; therefore, the above allegation is found to be SUBSTANTIATED. Per California Code of Regulations, (Title 22, Division 12 & Chapter 1) one (1) Type B citation is being on the attached LIC 9099-D.

Exit interview was conducted and this report was reviewed with Director, Yolanda Alvarez. A Notice of Site Visit was provided and must remain posted for 30 days.
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Saul Zazueta
LICENSING EVALUATOR SIGNATURE:

DATE: 02/04/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/04/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 20-CC-20251114112739
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: MONTESSORI AMERICAN SCHOOL
FACILITY NUMBER: 376701286
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 02/04/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
02/04/2026
Section Cited
CCR
101216.3(a)
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101216.3(a) Teacher-Child Ratio
(a) There shall be a ratio of one teacher visually observing and supervising no more than 12 children in attendance […].

This requirement is not met as evidenced by:
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Director stated that they will modify the staff schedule and update break periods in order to avoid being out of ratio. Director stated that they will provide a copy of the updated schedule to the San Diego Regional Office by 02/04/2026.
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Based on analyst interviews and record review, the licensee did not comply with the section cited above in that more than two (2) classrooms were operating out of ratio by six (6) children for a minimum of fifteen (15) minutes, which poses a potential health, safety, and personal rights risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Saul Zazueta
LICENSING EVALUATOR SIGNATURE:

DATE: 02/04/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/04/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3