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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376701294
Report Date: 11/22/2024
Date Signed: 11/27/2024 11:20:08 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/30/2024 and conducted by Evaluator Adrian Castellon
COMPLAINT CONTROL NUMBER: 20-CC-20240930105345
FACILITY NAME:ST. JOHN'S HEAD STARTFACILITY NUMBER:
376701294
ADMINISTRATOR:NEISY IBANEZFACILITY TYPE:
850
ADDRESS:760 FIRST AVENUETELEPHONE:
(619) 869-8983
CITY:CHULA VISTASTATE: CAZIP CODE:
91910
CAPACITY:270CENSUS: 140DATE:
11/22/2024
UNANNOUNCEDTIME BEGAN:
11:30 AM
MET WITH:Patsy JaimezTIME COMPLETED:
01:40 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff hit child

Staff pulled child's hair
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 11/22/24, at 11:30 AM, Licensing Program Analyst (LPA) Adrian Castellon conducted an inspection to conclude the complaint investigation regarding the above allegations. LPA advised Site Supervisor Patsy Jaimez of the purpose of the inspection and was granted facility entry. LPA conducted staff and children's interviews on this date. It was alleged that Staff hit child and Staff pulled child's hair. During the course of the investigation, two unannounced inspections were conducted. Interviews were conducted with staff, children in care and day-care parents. LPA Castellon reviewed video footage of classroom on dates mentioned in the complaint report. Due to conflicting information obtained throughout the course of the investigation, LPA was unable to determine whether or not the allegation occurred. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. Exit interview conducted and report was reviewed with site supervisor. A copy of this report, along with Appeal Rights (LIC9058 03/22), were provided. A Notice of Site Visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Cynthia Biszant
LICENSING EVALUATOR NAME: Adrian Castellon
LICENSING EVALUATOR SIGNATURE:

DATE: 11/22/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/22/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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