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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376701299
Report Date: 11/15/2021
Date Signed: 11/15/2021 02:11:35 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/18/2021 and conducted by Evaluator Keturah Lane
PUBLIC
COMPLAINT CONTROL NUMBER: 51-CC-20210818133013
FACILITY NAME:BRIGHT BEGINNINGS LEARNING ACADEMYFACILITY NUMBER:
376701299
ADMINISTRATOR:MICHAELYN RAINNEYFACILITY TYPE:
850
ADDRESS:3219 CLAIREMONT MESA BOULEVARDTELEPHONE:
(858) 886-7736
CITY:SAN DIEGOSTATE: CAZIP CODE:
92117
CAPACITY:75CENSUS: 13DATE:
11/15/2021
UNANNOUNCEDTIME BEGAN:
01:30 PM
MET WITH:Therese RiffeyTIME COMPLETED:
02:00 PM
ALLEGATION(S):
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1. Staff slapped day care child
2. Staff yelled at children in care
3. Staff did not properly supervise day care child
INVESTIGATION FINDINGS:
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On 11/15/21 at 1:30 PM, Licensing Program Analyst (LPA) Keturah Lane conducted an unannounced complaint inspection for the purpose of delivering findings regarding the above allegations. LPA Lane met with staff member Therese Riffey and toured the facility. Total census was: 13 children in the nap room. LPA observed children sleeping on mats with staff member Susanna Grossman present.
The Department fully investigated the above allegations and obtained information from facility file review, photos, facility documents as well as from interviews with complainant, enrolled children, parents/guardians of enrolled & previously enrolled children, staff members and the Director. It was found that although the allegations may have happened or are valid, there was not a preponderance of evidence to prove that staff slapped a child, yelled at the children or did not properly supervise a child in care. Therefore the allegations are UNSUBSTANTIATED. An exit interview was conducted with staff member Therese Riffey. Notice of Site Visit (LIC9213) was given and must remain posted for 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Monica Cuddy
LICENSING EVALUATOR NAME: Keturah Lane
LICENSING EVALUATOR SIGNATURE:

DATE: 11/15/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/15/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/18/2021 and conducted by Evaluator Keturah Lane
PUBLIC
COMPLAINT CONTROL NUMBER: 51-CC-20210818133013

FACILITY NAME:BRIGHT BEGINNINGS LEARNING ACADEMYFACILITY NUMBER:
376701299
ADMINISTRATOR:MICHAELYN RAINNEYFACILITY TYPE:
850
ADDRESS:3219 CLAIREMONT MESA BOULEVARDTELEPHONE:
(858) 886-7736
CITY:SAN DIEGOSTATE: CAZIP CODE:
92117
CAPACITY:75CENSUS: 13DATE:
11/15/2021
UNANNOUNCEDTIME BEGAN:
01:30 PM
MET WITH:Therese RiffeyTIME COMPLETED:
02:00 PM
ALLEGATION(S):
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Outdoor activity space is not free from hazards
INVESTIGATION FINDINGS:
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On 11/15/21 at 1:30 PM, Licensing Program Analyst (LPA) Keturah Lane conducted an unannounced complaint inspection for the purpose of delivering findings regarding the above allegation. LPA Lane met with staff member Therese Riffey and toured the facility. Total census was: 13 children in the nap room with staff member Susanna Grossman.
The Department fully investigated the above allegations and obtained information from facility file review, photos, facility documents as well as from interviews with complainant, enrolled children, parents/guardians of enrolled & previously enrolled children, staff members and the Director. During the investigation, LPA Lane observed two potential hazard areas in the "big playground area". The allegation is valid because the preponderance of the evidence has been met and is therefore SUBSTANTIATED. See LIC9099D for deficiency cited. An exit interview was conducted with staff member Therese Riffey. Notice of Site Visit (LIC9213) was given and must remain posted for 30 days.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Monica Cuddy
LICENSING EVALUATOR NAME: Keturah Lane
LICENSING EVALUATOR SIGNATURE:

DATE: 11/15/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/15/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 51-CC-20210818133013
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

FACILITY NAME: BRIGHT BEGINNINGS LEARNING ACADEMY
FACILITY NUMBER: 376701299
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/15/2021
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
12/15/2021
Section Cited
CCR
101238.2(g)
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101238.2 Outdoor Activity Space
(g) The playground shall be enclosed by a fence to protect children and to keep them in the outdoor activity area. The fence shall be at least four feet high. this requirement was not met as evidenced by...
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Licensee will remove fence and old equipment permanently by 11/22/21. Licensee will send pics of corrections to LPA Lane via e-mail.
Keturah.Lane@dss.ca.gov
Children are not to use "big playground" until hazards have been fixed.
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Based upon LPA observation, the fence has an area that has sharp metal & accessible to children as well as a gap between the wall and fence where a child could squeeze by. The other side of the playground not in use is not fully enclosed by a fence and potenetially accessible to children. This is a potential health, safety and personal rights risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Monica Cuddy
LICENSING EVALUATOR NAME: Keturah Lane
LICENSING EVALUATOR SIGNATURE:

DATE: 11/15/2021
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/15/2021
LIC9099 (FAS) - (06/04)
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