376701334-2-27-2024-10-CC-DMUN-D35NYB-20240307095227

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 376701334
Report Date: 02/27/2024
Date Signed: 02/27/2024 03:51:57 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/27/2024 and conducted by Evaluator Keely Messerschmidt

PUBLIC

COMPLAINT CONTROL NUMBER: 10-CC-20240227144511

FACILITY NAME:	NEXT GENERATION EDUCATIONAL CENTER PRESCHOOL		FACILITY NUMBER:	376701334
ADMINISTRATOR:	BORJA, LINA		FACILITY TYPE:	850
ADDRESS:	2860 THUNDER DRIVE		TELEPHONE:	(760) 295-0870
CITY:	OCEANSIDE	STATE: CA	ZIP CODE:	92056
CAPACITY:	70	CENSUS: 41	DATE:	02/27/2024
		UNANNOUNCED	TIME BEGAN:	02:15 PM
MET WITH:	Lina Borja		TIME COMPLETED:	04:00 PM

ALLEGATION(S):

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Staff did not prevent daycare child from being hit and bit by other daycare children
Staff did not comply with day-care children's admission agreement

INVESTIGATION FINDINGS:

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On the above date and time Licensing Program Analyst (LPA) Keely Messerschmidt arrived at the facility for the purpose of delivering the complaint findings on the above-referenced allegations. LPA met with Director Lina Borja. LPA toured the facility, conducted census, and verified facility staff and children enrollment. LPA discussed with Director the conclusion of the complaint investigation. The investigation included interviews with the Director and 1 staff member.

On February 23rd, 2024, Community Care Licensing (CCL) received a complaint alleging that Staff did not prevent daycare child from being hit and bit by other daycare children and that Staff did not comply with day-care children's admission agreement. Based on staff interviews, LPA Messerschmidt is unable to corroborate above mentioned allegations.

See LIC9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Keely Messerschmidt
LICENSING EVALUATOR SIGNATURE:	DATE: 02/27/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/27/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 10-CC-20240227144511

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: NEXT GENERATION EDUCATIONAL CENTER PRESCHOOL	FACILITY NUMBER: 376701334
	VISIT DATE: 02/27/2024

NARRATIVE

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When it comes to the allegation that Staff did not prevent day-care child from being hit and bit by other day-care children, based on interviews it was disclosed that Child #2 had been bit a few times and parent was spoken with. Staff disclosed their biting policy and stated that there are a few children in the toddler room that bite due to lack of vocabulary and they communicate with their parents as needed, but there is not a specific biter in the class. LPA Messerschmidt reviewed child's file and saw 2 ouch reports with biting incidents in the past month.

Lastly, based on record review and interviews for allegation staff did not comply with day-care children's admission agreement, it was disclosed that parents signed and initialed the enrollment packet and were provided with the parent handbook. LPA Messerschmidt reviewed Child #1 and Child #2 files and all signatures and initials were present. In interviews it was disclosed that staff have complied with all parents’ requests pertaining to children in care.

Based on the information obtained during this investigation, it has been determined that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violations did or did not occur. Therefore, the allegations are UNSUBSTANTIATED.

An exit interview was conducted, and this report was reviewed with the Director, Lina Borja, and a copy was provided. Appeal rights were discussed. A Notice of Site visit was given, and Director understands that it must remain posted for 30 days.

SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Keely Messerschmidt
LICENSING EVALUATOR SIGNATURE:	DATE: 02/27/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/27/2024

LIC9099 (FAS) - (06/04)

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