376701336-2-27-2024-10-CC-DMUN-D35NVE-20240307094746

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 376701336
Report Date: 02/27/2024
Date Signed: 02/27/2024 03:50:41 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/23/2024 and conducted by Evaluator Keely Messerschmidt

PUBLIC

COMPLAINT CONTROL NUMBER: 10-CC-20240223140423

FACILITY NAME:	NEXT GENERATION EDUCATIONAL CENTER INFANT		FACILITY NUMBER:	376701336
ADMINISTRATOR:	BORJA, LINA		FACILITY TYPE:	830
ADDRESS:	2860 THUNDER DRIVE		TELEPHONE:	(760) 295-0870
CITY:	OCEANSIDE	STATE: CA	ZIP CODE:	92056
CAPACITY:	30	CENSUS: 18	DATE:	02/27/2024
		UNANNOUNCED	TIME BEGAN:	11:40 AM
MET WITH:	Lina Borja		TIME COMPLETED:	02:15 PM

ALLEGATION(S):

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Staff did not meet daycare child's diapering needs
Facility has an infestation of rodents
Staff did not comply with day-care children's admission agreement

INVESTIGATION FINDINGS:

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On the above date and time Licensing Program Analyst (LPA) Keely Messerschmidt arrived at the facility for the purpose of delivering the complaint findings on the above-referenced allegation. LPA met with Director Lina Borja. LPA toured the facility, conducted census, and verified facility staff and children enrollment. LPA discussed with Director the conclusion of the complaint investigation. The investigation included interviews with the Director and 3 staff members.

On February 23rd, 2024, Community Care Licensing (CCL) received a complaint alleging that staff did not meet daycare child's diapering needs, Facility has an infestation of rodents, Staff did not comply with day-care children's admission agreement. Based on staff interviews, LPA Messerschmidt is unable to corroborate above mentioned allegations.

See LIC9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Keely Messerschmidt
LICENSING EVALUATOR SIGNATURE:	DATE: 02/27/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/27/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 10-CC-20240223140423

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: NEXT GENERATION EDUCATIONAL CENTER INFANT	FACILITY NUMBER: 376701336
	VISIT DATE: 02/27/2024

NARRATIVE

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When it comes to the allegation that staff did not meet day-care child's diapering needs, based on interviews it was disclosed that staff check diapers upon arrival and every hour documenting them on the diaper log and in the app. Staff also apply diaper cream provided by parents as needed throughout the day and document application on the diaper log, they will also apply when parents request it.

With the allegation facility has an infestation of rodents, based on interviews there were rodent droppings back in December that were found in the Discovery classroom on the shelving, staff took proper sanitizing measures, notified director, pest control and the maintenance team were out that week. It was disclosed that within a week no more droppings were seen. LPA Messerschmidt observed the classrooms and did not see any droppings or signs of potential rodents.

Lastly, based on record review and interviews for allegation staff did not comply with day-care children's admission agreement, it was disclosed that parents signed and initialed the enrollment packet and were provided with the parent handbook. LPA Messerschmidt reviewed Child #1 and Child #2 files and all signatures and initials were present. In interviews it was disclosed that staff have complied with all parents’ requests pertaining to children in care.

Based on the information obtained during this investigation, it has been determined that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violations did or did not occur. Therefore, the allegations are UNSUBSTANTIATED.

An exit interview was conducted, and this report was reviewed with the Director, Lina Borja, and a copy was provided. Appeal rights were discussed and provided during the exit interview. A Notice of Site visit was given, and Director understands that it must remain posted for 30 days.

SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Keely Messerschmidt
LICENSING EVALUATOR SIGNATURE:	DATE: 02/27/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/27/2024

LIC9099 (FAS) - (06/04)

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