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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376701342
Report Date: 05/28/2025
Date Signed: 05/28/2025 10:37:56 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/07/2025 and conducted by Evaluator Annette Sutherland
COMPLAINT CONTROL NUMBER: 51-CC-20250507093553
FACILITY NAME:DEL MAR HIGHLANDS KINDERCARE PRESCHOOLFACILITY NUMBER:
376701342
ADMINISTRATOR:KRISTINA SIMONFACILITY TYPE:
850
ADDRESS:3808 TOWNSGATE DRIVETELEPHONE:
(858) 794-7710
CITY:SAN DIEGOSTATE: CAZIP CODE:
92130
CAPACITY:68CENSUS: 39DATE:
05/28/2025
UNANNOUNCEDTIME BEGAN:
08:15 AM
MET WITH:Kristina SimonTIME COMPLETED:
09:29 AM
ALLEGATION(S):
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Facility staff are operating out of ratio
INVESTIGATION FINDINGS:
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On 5/28/25 at 8:30am , LIcensing Program Analyst Annette Sutherland conducted an unannounced inspection visit for the purpose of complaint recieved on 5/7/25. LPA met with faciltiy Director Kristina Simon. During today's visit, there were 51 children with 5 staff members in 3 classrooms. During the investigation, Appropriate ratios were observed in the 3 preschool rooms. LPA reviewed relevant documentation and conducted interviews. Based on information obtained, facility was out of ratio on 5/6/25. The preponderance of evidence standard has been met, therefore the above allegation found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 12 or Health and Safety Code, are being cited on the attached LIC 9099D. TYPE B DEFICIENCY WAS CITED TODAY. This is a repeat violation within the last 12 months and a civil penalty of $250 is being issued. The Notice of Site Visit was provided, and LPA observed posting. Director is advised it must remain posted for 30 days.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Annette Sutherland
LICENSING EVALUATOR SIGNATURE:

DATE: 05/28/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/28/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 51-CC-20250507093553
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

FACILITY NAME: DEL MAR HIGHLANDS KINDERCARE PRESCHOOL
FACILITY NUMBER: 376701342
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/28/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
05/28/2025
Section Cited
CCR
101216.3
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Teacher child Ratio (a) There shall be a ratio of one teacher visually observing and supervising no more than 12 children in attendance...This requirement was not met as evidenced by…
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Director stated that they have adjusted the staff members schedule to accommodate the early morning drop off and spoken to parents regarding drop offs. Director will have a meeting with the staff on ratio reminders and submit a signed roster to LPA by 6/4/25 to LPA Annette.Sutherland@dss.ca.gov
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Based on evidence obtained, the facility was operating out of ratio in the 2's (Homeroom) at early drop off which poses a potential health , safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Annette Sutherland
LICENSING EVALUATOR SIGNATURE:

DATE: 05/28/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/28/2025
LIC9099 (FAS) - (06/04)
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