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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376701342
Report Date: 07/03/2025
Date Signed: 07/03/2025 12:48:00 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/07/2025 and conducted by Evaluator Annette Sutherland
COMPLAINT CONTROL NUMBER: 51-CC-20250507093553
FACILITY NAME:DEL MAR HIGHLANDS KINDERCARE PRESCHOOLFACILITY NUMBER:
376701342
ADMINISTRATOR:KRISTINA SIMONFACILITY TYPE:
850
ADDRESS:3808 TOWNSGATE DRIVETELEPHONE:
(858) 794-7710
CITY:SAN DIEGOSTATE: CAZIP CODE:
92130
CAPACITY:68CENSUS: DATE:
07/03/2025
UNANNOUNCEDTIME BEGAN:
11:40 AM
MET WITH:Kristina SimonTIME COMPLETED:
01:15 PM
ALLEGATION(S):
1
2
3
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5
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7
8
9
Facility staff did not adequately supervise day care child resulting in an unexplained injury.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 7/3/25 at 11:40 AM Licensing Program Analyst (LPA) Annette Sutherland conducted an unannounced visit for the purpose of delivering findings for the complaint received on 5/7/25 regarding the above allegation. During the visits LPA toured the facility and found the facility to be operating in proper ratio.
LPA visited the facility on two occasions: 5/13/25, 5/28/25. LPA reviewed children's records, incident reports ,and interviewed staff and parents. Staff members write up ouch reports and update app. to notify parents. If staff do not observe incidents occur they are unable to report them.
LPA was unable to find corroborating evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, therefore the above allegation is found to be Unsubstantiated.
Exit interview conducted and report was reviewed with the licensee, Kristina Simon. A notice of site visit was given and must remain posted for 30 days
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Annette Sutherland
LICENSING EVALUATOR SIGNATURE:

DATE: 07/03/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/03/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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