376701357-8-17-2023-10-CC-DMUN-CV5PTK-20230828113600

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 376701357
Report Date: 08/17/2023
Date Signed: 08/17/2023 12:17:49 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/28/2023 and conducted by Evaluator Lorena Valenzuela

PUBLIC

COMPLAINT CONTROL NUMBER: 10-CC-20230628113829

FACILITY NAME:	QCS CHILDRENS COVE CHILD DEVELOPMENT CENTER		FACILITY NUMBER:	376701357
ADMINISTRATOR:	ALIYA KHAN		FACILITY TYPE:	850
ADDRESS:	3239 CONCH WAY		TELEPHONE:	(760) 435-2006
CITY:	OCEANSIDE	STATE: CA	ZIP CODE:	92058
CAPACITY:	52	CENSUS: 20	DATE:	08/17/2023
		UNANNOUNCED	TIME BEGAN:	10:55 AM
MET WITH:	Irma Ayala Cruz, Site Supervisor		TIME COMPLETED:	12:30 PM

ALLEGATION(S):

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Staff are commingling day care children.

INVESTIGATION FINDINGS:

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On August 17, 2023, Licensing Program Analyst (LPA) Lorena Valenzuela conducted an unannounced complaint inspection at QCS Children’s Cove Development Center met with Site Supervisor for another facility, Irma Ayala Cruz. LPA spoke with Program Director Olga Ruelas which verbally authorized Ms. Ayala Cruz to sign the licensing report.
The purpose of the inspection was to deliver the findings on the above stated allegation. The investigation included an inspection of the facility and review of documents on 07/07/2023. In addition, LPA Valenzuela interviewed four staff, Director, three parents/authorized representatives, and an interview with a relevant party.
On June 28, 2023, Community Care Licensing (CCL) received information that the facility staff are commingling day care children. It was reported staff are combining toddlers and preschool children in one room due to being understaffed. In addition, it was reported the commingling usually happens from 3:00pm to 5:00pm.

Substantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Deborah Mullen	TELEPHONE: (951) 505-6334
LICENSING EVALUATOR NAME: Lorena Valenzuela	TELEPHONE: (951) 233-9356
LICENSING EVALUATOR SIGNATURE:	DATE: 08/17/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/17/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 10-CC-20230628113829

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: QCS CHILDRENS COVE CHILD DEVELOPMENT CENTER	FACILITY NUMBER: 376701357
	VISIT DATE: 08/17/2023

NARRATIVE

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Interviews conducted corroborated, the children in the preschool classroom and children in the toddler classroom have been commingled by staff on several occasions. Confidential interviews revealed most of the times they commingle after 3pm, wherein the preschool children go into the toddler classroom and stay in the toddler classroom until they are picked up by a parent/authorized representative.
Based on records and interviews, the preponderance of evidence standard has been met, and the allegation the facility staff are commingling daycare children , is substantiated.

The facility is being cited under Title 22, Section 101216.4 (a)(2) Preschool Program with Toddler Component. See deficiency report for citation cited.

An exit interview was conducted, and a copy of this report, LIC 9099-D, and appeal rights was provided to the Site Supervisor Irma Ayala Cruz. A Notice of Site Visit was issued and posted.

SUPERVISOR'S NAME: Deborah Mullen	TELEPHONE: (951) 505-6334
LICENSING EVALUATOR NAME: Lorena Valenzuela	TELEPHONE: (951) 233-9356
LICENSING EVALUATOR SIGNATURE:	DATE: 08/17/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/17/2023

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 10-CC-20230628113829

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: QCS CHILDRENS COVE CHILD DEVELOPMENT CENTER	FACILITY NUMBER: 376701357
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 08/17/2023

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 08/25/2023 Section Cited CCR 101216.4(a)(2)	1 2 3 4 5 6 7	101216.4 (a) (2) Preschool Program with Toddler Component The toddler program shall be conducted in areas physically separate from those used by older or younger children This requirement was not met as evidenced by:	1 2 3 4 5 6 7	Site Supervisor Irma Ayala will be discussing the plan of correction with Director Aliya Khan and will submit plan in writing to the Department, plan will address how the facility will ensure preschool and toddler classes are not commingling.
	8 9 10 11 12 13 14	Based on interviews and records, the facility did not ensure children in the preschool and toddler classroom programs were conducted seperately, due to on several occasions the children commingled in one classroom.	8 9 10 11 12 13 14
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Deborah Mullen	TELEPHONE: (951) 505-6334
LICENSING EVALUATOR NAME: Lorena Valenzuela	TELEPHONE: (951) 233-9356
LICENSING EVALUATOR SIGNATURE:	DATE: 08/17/2023

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/17/2023

LIC9099 (FAS) - (06/04)

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