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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376701361
Report Date: 11/18/2025
Date Signed: 11/18/2025 08:12:51 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/19/2025 and conducted by Evaluator Victoria Felix
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20250819131710
FACILITY NAME:FUTURE ACHIEVERS PRESCHOOL/LOGAN HEIGHTS CDCFACILITY NUMBER:
376701361
ADMINISTRATOR:LEANNA MARIE ZARZAR PRELLEFACILITY TYPE:
850
ADDRESS:3040 IMPERIAL AVENUETELEPHONE:
(619) 947-9689
CITY:SAN DIEGOSTATE: CAZIP CODE:
92102
CAPACITY:71CENSUS: 5DATE:
11/18/2025
UNANNOUNCEDTIME BEGAN:
07:40 AM
MET WITH:Shannon HontzTIME COMPLETED:
08:30 AM
ALLEGATION(S):
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Staff member caused injury to daycare child(ren)
Facility staff not meeting daycare children's diapering needs
INVESTIGATION FINDINGS:
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On 11/18/2025 at 07:40 a.m., Licensing Program Analysts (LPAs), Victoria Felix and Vicky Williamson, conducted an unannounced complaint inspection to deliver findings for the above allegations. The LPAs met with Facility Representative, Shannon Hontz and Chief Operating Operations (COO) Ebony James joined via phone, inform the representatives of the purpose of the inspection. The Facility Representative, and six (6) daycare children were present during the inspection.

During the investigation, interviews were conducted with the Director, seven (7) staff members, eight (8) daycare children, several daycare parents and law enforcement. Relevant documents pertaining to the investigation were also reviewed.

It was alleged that on 08/18/2025, Staff #2 (S2) caused injury to Child #9 (C9). Facility staff, including S2, were interviewed and all denied the allegation. Interviews with parents reflected strong satisfaction with the care provided by S2. All individuals interviewed expressed confidence in S2’s care giving abilities and reported no complaints regarding the quality of care she provides

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Jason Garay
LICENSING EVALUATOR NAME: Victoria Felix
LICENSING EVALUATOR SIGNATURE:

DATE: 11/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/18/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 20-CC-20250819131710
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: FUTURE ACHIEVERS PRESCHOOL/LOGAN HEIGHTS CDC
FACILITY NUMBER: 376701361
VISIT DATE: 11/18/2025
NARRATIVE
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 Daycare children interview did not express concerns with S2’s behavior. C9 stated that he did not like S2 but was unable to provide further explanation.

It was also alleged that, on multiple occasions, S2 did not meet C9’s diapering needs. It was alleged that C9’s diaper was not changed regularly. S2 denied the allegation, stating that she follows the facility’s procedures for diaper changing and caring for children who are not yet potty trained. S2 explained that children entering her program are generally required to be potty trained. If not, a contract between the school and parents is established to outline expectations and responsibilities. S2 stated that C9 had been placed on such a contract. Other staff members interviewed denied any concerns or issues related to the facility’s diapering practices. Parents interviewed also expressed no concerns regarding the facility’s diapering procedures.

Due to conflicting information obtained throughout the course of the investigation and no other witnesses to alleged incidents. LPA was unable to determine whether or not the allegations occurred. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Exit interview was conducted and the report was reviewed with Facility Representative, Shannon Hontz (COO) Ebony James. A Notice of Site Visit was given and must remain posted for 30 days.
SUPERVISORS NAME: Jason Garay
LICENSING EVALUATOR NAME: Victoria Felix
LICENSING EVALUATOR SIGNATURE:

DATE: 11/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/18/2025
LIC9099 (FAS) - (06/04)
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