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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376701362
Report Date: 06/23/2023
Date Signed: 06/23/2023 04:23:28 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/23/2023 and conducted by Evaluator Selina Siao
COMPLAINT CONTROL NUMBER: 51-CC-20230523120649
FACILITY NAME:READY SET GROW INFANTFACILITY NUMBER:
376701362
ADMINISTRATOR:JENNI GONZALEZFACILITY TYPE:
830
ADDRESS:728 PEPPER DRIVETELEPHONE:
(619) 448-4585
CITY:EL CAJONSTATE: CAZIP CODE:
92021
CAPACITY:24CENSUS: 14DATE:
06/23/2023
UNANNOUNCEDTIME BEGAN:
04:00 PM
MET WITH:Jenni Gonzalez TIME COMPLETED:
04:30 PM
ALLEGATION(S):
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9
Infant was feed by bottle propping
Staff gave another child's bottles to the parent at the end of the day
INVESTIGATION FINDINGS:
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On 06/23/2023 at 4:00pm, Licensing Program Analyst (LPA) Selina Siao conducted an unannounced inspection to deliver the above complaint findings. The initial inspection was conucted by LPA Siao on 5/30/2023. LPA conducted a tour of the two infant classrooms and appropriate ratios were observed.
Throughtout the course of investigation, interviews were conducted with majority of the infant staff members and several day care parents including prior parents.
Based on interviews conducted the preponderance of evidence standard has been met, that there were times that the infants were feed with the propping of the bottles and there has been several incidents the parents were given another child's bottle to take home at the end of the day. Therefore the above allegations are found to be substantiated. See LIC9099D for type B citations issued.

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Monica Cuddy
LICENSING EVALUATOR NAME: Selina Siao
LICENSING EVALUATOR SIGNATURE:

DATE: 06/23/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/23/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/23/2023 and conducted by Evaluator Selina Siao
COMPLAINT CONTROL NUMBER: 51-CC-20230523120649

FACILITY NAME:READY SET GROW INFANTFACILITY NUMBER:
376701362
ADMINISTRATOR:JENNI GONZALEZFACILITY TYPE:
830
ADDRESS:728 PEPPER DRIVETELEPHONE:
(619) 448-4585
CITY:EL CAJONSTATE: CAZIP CODE:
92021
CAPACITY:24CENSUS: 14DATE:
06/23/2023
UNANNOUNCEDTIME BEGAN:
04:00 PM
MET WITH:Jenni Gonzalez TIME COMPLETED:
04:30 PM
ALLEGATION(S):
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2
3
4
5
6
7
8
9
Staff yell at infants
Staff handle infants in a rough manner
INVESTIGATION FINDINGS:
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2
3
4
5
6
7
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9
10
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12
13
On 06/23/2023 at 4:00pm, Licensing Program Analyst (LPA) Selina Siao conducted an unannounced inspection to deliver the above complaint findings. The initial inspection was conducted by LPA Siao on 5/30/2023. LPA conducted a tour of the two infant classrooms and appropriate ratios were observed.
Throughout the course of investigation, interviews were conducted with majority of the infant staff members and several day care parents including prior parent. Based on information gathered, there were conflicting information and lack of evidence to support the above allegations. Staff and parents there were interviewed has not witness or have any concerns with the above allegations. Although the allegations may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violations occurred. Therefore the above allegations are found to unsubstantiated. No citation issue.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Monica Cuddy
LICENSING EVALUATOR NAME: Selina Siao
LICENSING EVALUATOR SIGNATURE:

DATE: 06/23/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/23/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 51-CC-20230523120649
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

FACILITY NAME: READY SET GROW INFANT
FACILITY NUMBER: 376701362
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/23/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
06/30/2023
Section Cited
CCR
101417((h)
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Infant Care Food Services
Infants who are unable to hold a bottle shall be held by a staff person or other adult for bottle feeding. At no time shall a bottle be propped for an infant. An infant shall not be allowed to carry a bottle while ambulatory. A bottle given to an infant able to hold his/her own bottle shall be unbreakable.
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Director stated that she will provide staff members with the regulation that states that at no time shall a bottle be propped for an infant. Director will submit the list of staff members names along with their signature as correction by 06/30/2023.
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This requirement is not met as: Information gathered indicated that there are times that the infants were feed by propping the bottles. This poses a potential Health and Safety risk to the clients in care.”
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Type B
06/30/2023
Section Cited
CCR
101427(j)(3)
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Infant Care Food Services
Bottles and dishes provided by the authorized representative shall be rinsed and returned to the authorized representative for sanitizing at the end of each day.
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Director stated that the staff members now take the bottles from the child's bag and put the cap back inside the bag right away and after each feeding, staff members would rinse the bottles and place it back inside the bag right away to prevent being placed in the wrong bag.
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This requirement is not met as there has been several incidents that the parents were given another child's bottles. This poses a potential Health and Safety risk to the clients in care.”
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Director stated that she will provide a written procedure and have staff members sign the form and submit it to LPA no later than 06/30/2023.
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Monica Cuddy
LICENSING EVALUATOR NAME: Selina Siao
LICENSING EVALUATOR SIGNATURE:

DATE: 06/23/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/23/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 3