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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376701362
Report Date: 09/29/2023
Date Signed: 09/29/2023 04:02:04 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/11/2023 and conducted by Evaluator Selina Siao
PUBLIC
COMPLAINT CONTROL NUMBER: 51-CC-20230911112312
FACILITY NAME:READY SET GROW INFANTFACILITY NUMBER:
376701362
ADMINISTRATOR:JENNI GONZALEZFACILITY TYPE:
830
ADDRESS:728 PEPPER DRIVETELEPHONE:
(619) 448-4585
CITY:EL CAJONSTATE: CAZIP CODE:
92021
CAPACITY:24CENSUS: 18DATE:
09/29/2023
UNANNOUNCEDTIME BEGAN:
10:01 AM
MET WITH:Jenni GonzalezTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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Facility is operating out of ratio.
INVESTIGATION FINDINGS:
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On 09/29/2023 at 10:01am, Licensing Program Analysts (LPAs) Selina Siao and Nancy Diaz conducted an unannounced inspection to deliver the above complaint finding. The initial inspection was conducted by LPA Siao on 09/15/2023. Upon arrival, LPAs met with Director Jenni Gonzalez and conducted a tour of the classrooms to gathered census. Appropriate ratios were observed in both of the infant rooms. Throughout the course of investigation, interviews were conducted with several staff members and several day care parents. Based on the information obtained during interviews, there have been times in the early morning that the facility is out of ratio in both infant classrooms. The allegation is valid because the preponderance of the evidence has been met, therefore, the above allegation is found to be substantiated. California Code of Regulations, 101416.5(b) is being cited on the attached LIC 9099D. This is a repeat violation within the last 12 months and a civil penalty of $250 is being issued. The Notice of Site Visit was provided, and LPA observed posting. Licensee is advised it must remain posted for 30 days. Exit interview conducted and report was reviewed with the facility representative.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tashima Daniel
LICENSING EVALUATOR NAME: Selina Siao
LICENSING EVALUATOR SIGNATURE:

DATE: 09/29/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/29/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 51-CC-20230911112312
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

FACILITY NAME: READY SET GROW INFANT
FACILITY NUMBER: 376701362
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/29/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
10/06/2023
Section Cited
CCR
101416.5(b)
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Staff Infant Ratio
There shall be a ratio of one teacher for every four infants in attendance.
This requirement is not met as evidence by:
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Facility representatives stated that they have adjust the staff members schedule to accomodate the early morning drop off. Director will submit the updated LIC500 personnel report to Licensing no later than10/06/2023.
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Based on interviews conducted the licensee did not comply with the above regulation as there have been multiple days that both infant classes are out of ratio in the early morning. This poses a potential risk to the health and safety of children in care. This is a repeat violation and civil penalty of $250 is being assessed today.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Tashima Daniel
LICENSING EVALUATOR NAME: Selina Siao
LICENSING EVALUATOR SIGNATURE:

DATE: 09/29/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/29/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 3
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/11/2023 and conducted by Evaluator Selina Siao
COMPLAINT CONTROL NUMBER: 51-CC-20230911112312

FACILITY NAME:READY SET GROW INFANTFACILITY NUMBER:
376701362
ADMINISTRATOR:JENNI GONZALEZFACILITY TYPE:
830
ADDRESS:728 PEPPER DRIVETELEPHONE:
(619) 448-4585
CITY:EL CAJONSTATE: CAZIP CODE:
92021
CAPACITY:24CENSUS: 18DATE:
09/29/2023
UNANNOUNCEDTIME BEGAN:
10:01 AM
MET WITH:Jenni GonzalezTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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2
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9
Staff are not following diaper changing guidelines.
INVESTIGATION FINDINGS:
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On 09/29/2023 at 10:01am, Licensing Program Analysts (LPAs) Selina Siao and Nancy Diaz conducted an unannounced inspection to deliver the above complaint finding. The initial inspection was conducted by LPA Siao on 09/15/2023. Upon arrival, LPAs met with Director Jenni Gonzalez and conducted a tour of the classrooms to gathered census. Appropriate ratios were observed in both of the infant classrooms. Throughout the course of investigation, interviews were conducted with several staff members and several day care parents. Based on information obtained. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, therefore the above allegation is found to be unsubstantiated. Exit interview conducted and report was reviewed with the Director. A notice of site visit was given and must remain posted for 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tashima Daniel
LICENSING EVALUATOR NAME: Selina Siao
LICENSING EVALUATOR SIGNATURE:

DATE: 09/29/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/29/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 3