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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376701362
Report Date: 09/29/2023
Date Signed: 09/29/2023 04:43:20 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/19/2023 and conducted by Evaluator Selina Siao
PUBLIC
COMPLAINT CONTROL NUMBER: 51-CC-20230919141505
FACILITY NAME:READY SET GROW INFANTFACILITY NUMBER:
376701362
ADMINISTRATOR:JENNI GONZALEZFACILITY TYPE:
830
ADDRESS:728 PEPPER DRIVETELEPHONE:
(619) 448-4585
CITY:EL CAJONSTATE: CAZIP CODE:
92021
CAPACITY:24CENSUS: DATE:
09/29/2023
UNANNOUNCEDTIME BEGAN:
11:01 AM
MET WITH:Jenni Gonzalez and Zina RabinovichTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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Staff failed to return the child's bottles to the parent at the end of the day.
Facility fails to report scratches and bite marks or injuries to parents.
Facility serves choking hazard foods to children in care.
INVESTIGATION FINDINGS:
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On 09/29/2023 at 11:01am, Licensing Program Analysts (LPAs) Selina Siao and Nancy Diaz conducted an unannounced inspection to initiate an investigation, for the complaint received on 09/19/2023 regarding the above allegations. Upon arrival, LPAs met with Director Jenni Gonzalez and conducted a tour of the classrooms to gathered census. Appropriate ratios were observed in both of the infant rooms. Throughout the course of investigation, interviews were conducted with several staff members and several day care parents. Based on the information obtained during interviews, facility do not return the zippy cups to the parents at the end of the day in the older infant room. There has been recent incidents within the last few weeks that children sustained bite mark and bruises while in attendance and staff failed to inform parents of the injuries during pick up. Facility also serves raisins and craisins to the older infants. The above allegations are valid because the preponderance of the evidence have been met, therefore, the above allegations are found to be substantiated. See attached LIC 9099D for type B citations issued. The Notice of Site Visit was provided and it must remain posted for 30 days. Exit interview conducted and report was reviewed with the facility representatives.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tashima Daniel
LICENSING EVALUATOR NAME: Selina Siao
LICENSING EVALUATOR SIGNATURE:

DATE: 09/29/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/29/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 51-CC-20230919141505
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

FACILITY NAME: READY SET GROW INFANT
FACILITY NUMBER: 376701362
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/29/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
10/06/2023
Section Cited
CCR
101427(j)(3)
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Infant Care Food Service
Bottles and dishes provided by the authorized representative shall be rinsed and returned to the authorized representative for sanitizing at the end of each day. This requirement is not met as evidence by:
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Facility representatives stated that all the infants, toddler's parents and staff members will be informed that the dishes, bottles, pacifier and zippy cups are to be returned to the authorized representatives at the end
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Based on interviews conducted with staff and parents. The children's zippy cups are kept at the facility in the older infant classroom and it does not get return to the authorized representative at the end of the day.
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of each day. Director will send a message to all the parents and staff through Brightwheel next week and she will submit a screen shot of the written statement to LPA no later than 10/06/2023.
Type B
10/13/2023
Section Cited
CCR
101226(a)(2)
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Health Related Services
In the case of less serious injuries including, but not limited to, minor cuts, scratches and bites from other children requiring assessment and/or administration of first aid by staff, the licensee shall document the injury in the child's record and notify the child's authorized representative of the
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Director stated that they will provide training with the staff members that any injury to a child, no matter how small including scratch, small bite or mark needs to be documented and notify the parent.
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nature of the injury when the child is picked up from the center. This requirement is not met as evidence by: Per interviews conducted there have been incidents where a child sustained a bite and injury and the authorized representative is not informed of the nature of the incident during pick up. This poses a potential health and safety risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Tashima Daniel
LICENSING EVALUATOR NAME: Selina Siao
LICENSING EVALUATOR SIGNATURE:

DATE: 09/29/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/29/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 51-CC-20230919141505
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

FACILITY NAME: READY SET GROW INFANT
FACILITY NUMBER: 376701362
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/29/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
10/02/2023
Section Cited
CCR
101223(a)(2)
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Personal Rights-Licensee shall ensure that each child is to be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs.

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Director was provided with the choking hazard food published by the center for disease control (CDC) and prevention. Facility representatives stated that effective immediately the facility will stop serving raisins, craisins
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This requirement is not met as evidence by: Per interviews conducted with staff members, day care parents, the facility serves children choking hazards food including raisins and craisins. This poses a potential health and safety risk to children in care.
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and other food that may be choking hazards according to the CDC flyer.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Tashima Daniel
LICENSING EVALUATOR NAME: Selina Siao
LICENSING EVALUATOR SIGNATURE:

DATE: 09/29/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/29/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 3