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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376701400
Report Date: 10/28/2025
Date Signed: 11/17/2025 02:59:19 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/08/2025 and conducted by Evaluator Renita Rodriguez
COMPLAINT CONTROL NUMBER: 51-CC-20250808110204
FACILITY NAME:MEDINA LEARNING CENTERFACILITY NUMBER:
376701400
ADMINISTRATOR:ANAB HADEFACILITY TYPE:
850
ADDRESS:6064 UNIVERSITY AVENUETELEPHONE:
(619) 906-4177
CITY:SAN DIEGOSTATE: CAZIP CODE:
92115
CAPACITY:39CENSUS: 4DATE:
10/28/2025
UNANNOUNCEDTIME BEGAN:
08:55 AM
MET WITH:Izhar MohamedTIME COMPLETED:
12:16 PM
ALLEGATION(S):
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Staff do not provide a safe environment for children in care.
Staff did not report incidents to responsible party.
Staff do not follow child's behavioral plan.
Staff do not communicate with responsible party regarding child's care.

THIS IS AN AMENDED REPORT DELIVERED 11/17/25.
INVESTIGATION FINDINGS:
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On 10/28/25 at 8:55 a.m. Licensing Program Analyst (LPA) Renita Rodriguez made an unannounced visit for the complaint received on 8/8/25 for the purpose of delivering findings on the above reference allegations. LPA was granted entry after identifying self, showing badge, and disclosing the reason for the visit. LPA met with Director Izhar Mohamed. Ratios observed: 4 children, 1 staff, and Director.

LPA observed the facility. There are two separate areas for the children in care. One area is for the preschool children and the other is for the toddler option. Staff were said to not keep the childrens enviroment safe. However when the Licensing Program Analyst inspected the center, and observed that the facility was free of dangers and that the children were being supervised properly. There is age appropriate equipment for children to use. LPA observed the staff supervising and caring for the children on 8/12/25, 9/19/25, 10/13/25 and 10/28/25, following the regulations in Title 22. On October 17, 2025 staff was provided with a physical training regarding supervision.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Renesha Askew
LICENSING EVALUATOR NAME: Renita Rodriguez
LICENSING EVALUATOR SIGNATURE:

DATE: 10/28/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/28/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 51-CC-20250808110204
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
FACILITY NAME: MEDINA LEARNING CENTER
FACILITY NUMBER: 376701400
VISIT DATE: 10/28/2025
NARRATIVE
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The Director showed them on 10/24/25 what supervision should look like during indoor and outdoor activities. When a child bites, staff explain to the child that biting hurts our friends. This helps the child understand that their actions can cause pain and that we need to be kind to others. Resources are used such as reading books about biting to help children understand why it is not okay and learn better ways to express their feelings. Children in care are separated from one another when needed. Children could require a moment away from one another as deemed appropriate by staff.

It was alleged "Staff did not report incidents to responsible party", Director states incidents are reported verbally to the parents. There was no evidence of paper documentation that had been given to parents regarding any incidents. Staff members have the parents contact information and will call or text a parent when needed. When a child gets hurt, needs first aid or any further medical attention the parent is contacted. Per interviews, staff inform parents about the incidents by talking to them during drop off and pick up time regarding incidents involving their child. On 10/17/25 the Director implemented into protocol a written report to be provided to the responsible party/parent as a way of keeping record and tracking the incidents for efficiency. Prior to this implementation the incidents were only provided to parents by verbal communication. The written incident will be completed by staff for parents signature to be obtained.

It was alleged "Staff do not not follow child's behavioral plan", Director states when the responsible party provides the center with any behaviors regarding their child they work together as a staff to help the child feel safe and comfortable. The Director said that when a parent or guardian tells the center about a child's behavior challenges, she works with the staff to support that child. When a child needs to be redirected, staff get down to the child's level like kneeling or sitting so they can talk face to face in a calm and respectful way. This helps the child feel heard and understand what they need to do differently.

It was alleged "Staff do not communicate with responsible party regarding child's care", LPA reviewed the parent handbook and it does not provide the manner in how a parent will be communicated with. Director states parents are communicated with verbally regarding any important occurrences or if the parent has any questions regarding how their child's day was. Per interviews, staff talk to parents in person if something important happens during the child's day. If a parent has questions about how their child's day went, staff will speak with them face to face.

The evidence obtained provided contradictory information and could not prove or disprove the allegations.
SUPERVISORS NAME: Renesha Askew
LICENSING EVALUATOR NAME: Renita Rodriguez
LICENSING EVALUATOR SIGNATURE:

DATE: 10/28/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/28/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 51-CC-20250808110204
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
FACILITY NAME: MEDINA LEARNING CENTER
FACILITY NUMBER: 376701400
VISIT DATE: 10/28/2025
NARRATIVE
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Although the allegations may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violations occurred, therefore the above allegations are found to be Unsubstantiated. Exit interview conducted and report was reviewed with the Director Izhar Mohamed. A notice of site visit was given and must remain posted for 30 days.
SUPERVISORS NAME: Renesha Askew
LICENSING EVALUATOR NAME: Renita Rodriguez
LICENSING EVALUATOR SIGNATURE:

DATE: 10/28/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/28/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3