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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376701404
Report Date: 05/15/2024
Date Signed: 05/15/2024 11:51:05 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/01/2024 and conducted by Evaluator Gerald Poindexter
COMPLAINT CONTROL NUMBER: 51-CC-20240301104200
FACILITY NAME:PLAYHOUSE PRESCHOOL INFANT CENTERFACILITY NUMBER:
376701404
ADMINISTRATOR:PATRICIA BOBBFACILITY TYPE:
830
ADDRESS:6545 BALBOA AVENUE, SUITE BTELEPHONE:
(858) 279-2009
CITY:SAN DIEGOSTATE: CAZIP CODE:
92111
CAPACITY:43CENSUS: 19DATE:
05/15/2024
UNANNOUNCEDTIME BEGAN:
10:45 AM
MET WITH:Shelley McDoleTIME COMPLETED:
11:45 AM
ALLEGATION(S):
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9
Staff did not ensure infant was fed.
Staff allowed infants to sleep directly on the floor.
INVESTIGATION FINDINGS:
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On 5/15/24 at 10:45 am, Licensing Program Analyst (LPA) Gerald Poindexter made an unannounced visit for the complaint received on 3/1/24 for the purpose of delivering findings on the above reference allegations. LPA met with the licensee, Shelley McDole. Also present were 7 staff and 19 day care infants.

Based on interviews and information gathered during investigation, the allegation that “Staff did not ensure infant was fed” is valid. The facility did not conduct and record scheduled bottle feedings in accordance with both regulatory guidelines and the child’s needs and services plan. LPA determines that there is corroborating evidence to confirm the allegation and its associated details.

Based on interviews, photographic evidence, and direct witness, the allegation that “Staff allowed infants to sleep directly on the floor” is verifiable. An infant was observed sleeping on the facility floor without supportive, sleep equipment, for an undermined amount of time, while under staff supervision.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Gerald Poindexter
LICENSING EVALUATOR SIGNATURE:

DATE: 05/15/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/15/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 51-CC-20240301104200
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

FACILITY NAME: PLAYHOUSE PRESCHOOL INFANT CENTER
FACILITY NUMBER: 376701404
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/15/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
05/31/2024
Section Cited
CCR
101427(C)(1)
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101427 INFANT CARE FOOD SERVICE (C) The infant shall be fed in accordance with the individual plan. (1) Bottle-fed infants shall be fed at least once every four hours. This requirement was not met as evidenced by:
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The licensee, Shelley McDole, stated that she will conduct a staff training on infant care food service. By 5/31/24, via email, she will provide the LPA with an agenda of topics reviewed and a sign-in sheet confirming full staff member attendance at the training.
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Based on interviews, record review, and other information, on 2/28/24 there was no record of a bottle feeding for more than four hours -- beyond the time period advised by regulation and the infant’s needs and services plan. This poses a potential health and safety risk for children in care.
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Type B
05/31/2024
Section Cited
CCR
101430(a)(3)(E)
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INFANT CARE ACTIVITIES If an infant falls asleep before being placed in a crib, staff shall move the infant to a crib as soon as possible. This requirement was not met as evidenced by:
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The licensee, Shelley McDole, stated that she will conduct a staff training on infant sleep regulations. By 5/31/24, via email, she will provide the LPA with an agenda of topics reviewed and a sign-in sheet confirming full staff member attendance at the training.
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Based on photographic evidence received it was determined that at least one infant was found to be sleeping directly on the floor, without sleep equipment for an undetermined amount of time and without indication the child was moved to a crib. This poses a potential health and safety risk for children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Gerald Poindexter
LICENSING EVALUATOR SIGNATURE:

DATE: 05/15/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/15/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 51-CC-20240301104200
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
FACILITY NAME: PLAYHOUSE PRESCHOOL INFANT CENTER
FACILITY NUMBER: 376701404
VISIT DATE: 05/15/2024
NARRATIVE
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The allegations are valid because the preponderance of evidence has been met, therefore the above allegations have been found to be SUBSTANTIATED. See LIC9099D for Type B deficiencies cited.

Exit interview conducted and report was reviewed with the licensee, Shelley McDole. Appeal rights were provided. A Notice of Site Visit was given and must remain posted for 30 days.
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Gerald Poindexter
LICENSING EVALUATOR SIGNATURE:

DATE: 05/15/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/15/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/01/2024 and conducted by Evaluator Gerald Poindexter
COMPLAINT CONTROL NUMBER: 51-CC-20240301104200

FACILITY NAME:PLAYHOUSE PRESCHOOL INFANT CENTERFACILITY NUMBER:
376701404
ADMINISTRATOR:PATRICIA BOBBFACILITY TYPE:
830
ADDRESS:6545 BALBOA AVENUE, SUITE BTELEPHONE:
(858) 279-2009
CITY:SAN DIEGOSTATE: CAZIP CODE:
92111
CAPACITY:43CENSUS: 19DATE:
05/15/2024
UNANNOUNCEDTIME BEGAN:
10:45 AM
MET WITH:Shelley McDoleTIME COMPLETED:
11:45 AM
ALLEGATION(S):
1
2
3
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5
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7
8
9
Staff falsified infant’s feeding schedule.
Staff did not ensure that facility was clean and sanitized.
INVESTIGATION FINDINGS:
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13
On 5/15/24 at 10:45 am, Licensing Program Analyst (LPA) Gerald Poindexter made an unannounced visit for the complaint received on 3/1/24 for the purpose of delivering findings on the above reference allegations. LPA met with the licensee, Shelley McDole. Also present were 7 staff and 19 day care infants.

Based on interviews and information gathered during investigation, the allegation that “Staff falsified infant’s feeding schedule” cannot be verified. LPA determined that there was neither proof of nor intent toward documents falsification. There is not a preponderance of evidence to prove or disprove that the alleged violation occurred.

Based on interviews and observation, the allegation that “Staff did not ensure that facility was clean and sanitized” cannot be confirmed. LPA observed the facility’s kitchen, it’s appliances and it’s trash receptacles, and determined that there was no corroborating evidence to confirm or disprove the allegation and its associated details.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Gerald Poindexter
LICENSING EVALUATOR SIGNATURE:

DATE: 05/15/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/15/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 51-CC-20240301104200
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
FACILITY NAME: PLAYHOUSE PRESCHOOL INFANT CENTER
FACILITY NUMBER: 376701404
VISIT DATE: 05/15/2024
NARRATIVE
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The above allegations cannot be proven or disproven. It is determined that all allegations are UNSUBSTANTIATED. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove or disprove that the alleged violations occurred. No deficiencies cited.

Exit interview conducted and report was reviewed with the licensee, Shelley McDole. Appeal rights were provided. A Notice of Site Visit was given and must remain posted for 30 days.
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Gerald Poindexter
LICENSING EVALUATOR SIGNATURE:

DATE: 05/15/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/15/2024
LIC9099 (FAS) - (06/04)
Page: 5 of 5