376701434-4-21-2026-20-CC-TVUU-DU847V-20260518185144

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 376701434
Report Date: 04/21/2026
Date Signed: 04/21/2026 04:59:16 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MISSION VALLEY, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/17/2026 and conducted by Evaluator Vicky Williamson

PUBLIC

COMPLAINT CONTROL NUMBER: 20-CC-20260217125643

FACILITY NAME:	ADVENTURE POINT EARLY LEARNING CENTER		FACILITY NUMBER:	376701434
ADMINISTRATOR:	CYNTHIA QUINTANA		FACILITY TYPE:	830
ADDRESS:	1805 EAST 17TH STREET		TELEPHONE:	(303) 968-4321
CITY:	NATIONAL CITY	STATE: CA	ZIP CODE:	91950
CAPACITY:	46	CENSUS: 18	DATE:	04/21/2026
		UNANNOUNCED	TIME BEGAN:	03:05 PM
MET WITH:	Jessica Cabalo and Verenicia Chavez		TIME COMPLETED:	04:05 PM

ALLEGATION(S):

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Child sustained unexplained bruises while in care due to staff neglect/lack of supervision
Staff pinched children in care
Staff yelled at children in care
Staff did not prevent child in care from hitting other children
Staff did not provide sufficient food to children in care
Staff did not follow reporting requirements

INVESTIGATION FINDINGS:

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On April 21, 2026, at 3:05 PM, Licensing Program Analyst (LPA) Vicky Williamson conducted an unannounced complaint inspection for the purpose of delivering findings regarding the above allegations. LPA met with Facility Representative Jessica Cabalo. LPA toured the indoor and outdoor of the facility. There were 18 children present, 14 of whom are 18 to 36 months with six (6) staff members. At 3:35 PM, Facility Representative Verenicia Chavez arrived to the facility.

During the course of the investigation, interviews were conducted with Facility Representative, reporting party, seven staff members, a former staff member, a daycare child and a former daycare child including child in question, six daycare parents, and an outside agency. LPA attempted to conduct interviews with additional daycare children but due to age and limited speech, interviews could not be conducted. Facility roster, facility sign in/sign out sheets, incident reports, photos, Brightwheel and email correspondence were reviewed and obtained. Staff and children files were also reviewed.
See LIC 9099C Continuation...

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Vicky Williamson
LICENSING EVALUATOR SIGNATURE:	DATE: 04/21/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/21/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 20-CC-20260217125643

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MISSION VALLEY, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: ADVENTURE POINT EARLY LEARNING CENTER	FACILITY NUMBER: 376701434
	VISIT DATE: 04/21/2026

NARRATIVE

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It was alleged that a child sustained unexplained bruises while in care due to staff neglect/lack of supervision. Facility Representative and seven staff members denied the allegation. Facility Representative and staff stated that there are two staff members in each classroom supervising the children. Staff members stated that although they are present in the classroom, incidents with the children do occur. Facility Representative and staff members stated that children fall and attempt to hit each other, but that staff are always present and intervene when near enough to the child, to avoid any child from being hurt. Reporting Party (RP) reported that the child in question sustained unexplained bruises due to staff not supervising the children and utilizing their cell phones while in the classroom. A witness reported that they observed Staff #1 (S1) and Staff #2 (S2) in a classroom conversating with each other and not supervising the children. The dates and times of the observation are unknown.

It was alleged that staff pinched children in care. Facility Representative denied the allegation and stated that they are not aware of any children in care being pinched by any staff members. Staff members denied observing staff pinch any daycare children. Staff in question denied the allegation and stated that they would never hit or pinch a daycare child.

It was alleged that staff yelled at children in care. Facility Representative denied the allegation and stated that Staff #3 (S3) does speak in a strong, stern loud voice; however, they have not been observed yelling or being verbally abusive to any daycare children. One out of seven staff members, and a witness stated that S3 yells at daycare children in a verbally abusive tone. A former staff member stated that S1 and S3 have been observed and heard yelling at daycare children in a verbally abusive tone. S1 and S3 denied the allegation and stated that they never yell at the daycare children. S3 acknowledged that their voice is stern and loud but that they are never yelling or being mean to any daycare children. One daycare child interviewed stated that the children yell at each but that the teachers are nice.

It was alleged that staff did not prevent child in care from hitting other children. Facility Representative and staff denied the allegation and stated that daycare children are not allowed to hit each other. Staff stated that if children are not sharing, become upset or aggressive with each other, staff immediately intervene separating the children and redirecting them to other activities.

LIC 9099C Continuation...

SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Vicky Williamson
LICENSING EVALUATOR SIGNATURE:	DATE: 04/21/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/21/2026

LIC9099 (FAS) - (06/04)

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Control Number 20-CC-20260217125643

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MISSION VALLEY, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: ADVENTURE POINT EARLY LEARNING CENTER	FACILITY NUMBER: 376701434
	VISIT DATE: 04/21/2026

NARRATIVE

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It was alleged that staff did not provide sufficient food to children in care. RP reported that child in question was served a banana and a granola bar for lunch. Facility Representative and seven staff members denied the allegation. Facility Representative and staff stated that the facility provides breakfast, lunch and snacks for the children. Staff members stated that there is always sufficient food for any child that requests an additional serving of food. Day care parents interviewed did not express any concerns regarding the allegation.

It was alleged that staff did not follow reporting requirements. Facility Representative and staff denied the allegation. Facility Representative and staff stated that incident reports are provided to daycare parents for injuries and incidents that occur at the facility. Facility Representative and staff stated that parents are notified of incidents by phone call, text message, documentation in the Brightwheel App and incident reports are provided to the parents during pick up. Facility Representative stated that incident reports are signed by the parents; however on occasion daycare parents have declined to sign the incident reports.

Based on interviews conducted and review of documentation, there were no disclosures or evidence presented that corroborated the allegations. Interview statements are conflicting. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

The LIC 811 Confidential Names List was provided to Facility Representative.

No deficiencies cited. A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with the Facility Representative Verenicia Chavez.

SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Vicky Williamson
LICENSING EVALUATOR SIGNATURE:	DATE: 04/21/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/21/2026

LIC9099 (FAS) - (06/04)

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