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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376701437
Report Date: 10/25/2023
Date Signed: 10/25/2023 12:53:21 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/05/2023 and conducted by Evaluator Nancy Diaz
COMPLAINT CONTROL NUMBER: 51-CC-20231005115925
FACILITY NAME:CHILDREN'S CHOICE LEARNING CONNECTIONFACILITY NUMBER:
376701437
ADMINISTRATOR:VICTORIA DEDEAUXFACILITY TYPE:
850
ADDRESS:350 PRESCOTT AVENUETELEPHONE:
(619) 499-7524
CITY:EL CAJONSTATE: CAZIP CODE:
92020
CAPACITY:61CENSUS: 45DATE:
10/25/2023
UNANNOUNCEDTIME BEGAN:
11:55 AM
MET WITH:Victoria DedeauxTIME COMPLETED:
01:15 PM
ALLEGATION(S):
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Day care child sustained severe head injury due to staff neglect.
INVESTIGATION FINDINGS:
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On10/25/23 at 11:55 AM Licensing Program Analyst (LPA) Nancy Diaz, conducted an unannounced inspection to deliver findings on the above referenced allegation. LPA met with Victoria Dedeaux, Site Director and Freda Simmons, Area Director. Observed present today were 45 preschool children with staff Brenda Baltazar, Karla Rubalcava, Zainab Hamadi, Nadhal Daoud, Elsa Guerrero, Yohali Plascencia, Asiya Hamdi and Rajaa Janabi. Proper supervision and ratios were observed in all 3 rooms.
On July 21, 2023 a child sustained a bump on the forehead that broke the skin. According to staff who witnessed this incident, child was lined up to transition to the restroom when another child pushed him from behind, resulting to the child hitting the corner of the wall. Staff immediately applied first aid.
Throughout the course of investigation, interviews were conducted with staff members who witnessed the incident and parents of children in care. Although the above allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation of staff neglect occurred, therefore the above allegation is found to be unsubstantiated. Exit interview conducted and report was reviewed with the facility representative. A notice of site visit was given and must remain posted for 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tashima Daniel
LICENSING EVALUATOR NAME: Nancy Diaz
LICENSING EVALUATOR SIGNATURE:

DATE: 10/25/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/25/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/05/2023 and conducted by Evaluator Nancy Diaz
COMPLAINT CONTROL NUMBER: 51-CC-20231005115925

FACILITY NAME:CHILDREN'S CHOICE LEARNING CONNECTIONFACILITY NUMBER:
376701437
ADMINISTRATOR:VICTORIA DEDEAUXFACILITY TYPE:
850
ADDRESS:350 PRESCOTT AVENUETELEPHONE:
(619) 499-7524
CITY:EL CAJONSTATE: CAZIP CODE:
92020
CAPACITY:61CENSUS: 45DATE:
10/25/2023
UNANNOUNCEDTIME BEGAN:
11:55 AM
MET WITH:Victoria DedeauxTIME COMPLETED:
01:15 PM
ALLEGATION(S):
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Staff did not notify day care child's parent of incident.
INVESTIGATION FINDINGS:
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On10/25/23 at 11:55 AM Licensing Program Analyst (LPA) Nancy Diaz, conducted an unannounced visit to deliver findings on the above referenced allegations. LPA met with Victoria Dedeaux. Observed present today were 45 preschool children with staff Brenda Baltazar, Karla Rubalcava, Zainab Hamadi, Nadhal Daoud, Elsa Guerrero, Yohali Plascencia, Asiya Hamdi and Rajaa Janabi. Proper supervision and ratios were observed.
It was alleged that the facility failed to notify day care child's parent of an incident wherein a child sustained injury to the forehead. According to staff, she attempted to contact parent via telephone. Staff stated that she did not leave a voicemail message. She however, sent both parents messages via app. (ProCare) She did not receive confirmation that either of the parents received the message.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tashima Daniel
LICENSING EVALUATOR NAME: Nancy Diaz
LICENSING EVALUATOR SIGNATURE:

DATE: 10/24/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/24/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 51-CC-20231005115925
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

FACILITY NAME: CHILDREN'S CHOICE LEARNING CONNECTION
FACILITY NUMBER: 376701437
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/25/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
10/25/2023
Section Cited
CCR
101226(a)
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HEALTH RELATED SERVICES. (a) The licensee shall immediately notify the child's authorized representative if the child becomes ill or sustains an injury more serious than a minor cut or scratch.
This requirement was not met as evidenced by:
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Site director Victoria Dedeaux stated that she had gone over the reporting requirements with staff during an all staff meeting on 9/13/23.
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Staff failed to notify parents of an injury to a child who sustained a bruise/open wound on the forehead.
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All ouch reports are submitted to Area director for approval. Report is returned to Site director who will call parents regarding injury.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Tashima Daniel
LICENSING EVALUATOR NAME: Nancy Diaz
LICENSING EVALUATOR SIGNATURE:

DATE: 10/24/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/24/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 51-CC-20231005115925
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
FACILITY NAME: CHILDREN'S CHOICE LEARNING CONNECTION
FACILITY NUMBER: 376701437
VISIT DATE: 10/25/2023
NARRATIVE
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Based on information obtained through interviews with staff and parents, record review and photos, LPA determined that the preponderance of evidence has been met. There is enough supporting information to prove the above allegation is SUBSTANTIATED, see deficiencies cited on the attached LIC 9099D.

Exit interview was conducted with site director, Victoria Dedeaux. A copy of this report, appeal rights and Notice of site visit were provided today. Observed Notice of site visit being posted. This notice shall remain posted for 30 days.
SUPERVISORS NAME: Tashima Daniel
LICENSING EVALUATOR NAME: Nancy Diaz
LICENSING EVALUATOR SIGNATURE:

DATE: 10/25/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/25/2023
LIC9099 (FAS) - (06/04)
Page: 4 of 4