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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376701438
Report Date: 09/02/2026
Date Signed: 09/02/2026 04:50:24 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/26/2026 and conducted by Evaluator Keely Messerschmidt
PUBLIC
COMPLAINT CONTROL NUMBER: 51-CC-20260826142612
FACILITY NAME:CHILDREN'S CHOICE LEARNING CONNECTIONFACILITY NUMBER:
376701438
ADMINISTRATOR:KAREN KOBZEFFFACILITY TYPE:
840
ADDRESS:350 PRESCOTT AVENUETELEPHONE:
(619) 499-7524
CITY:EL CAJONSTATE: CAZIP CODE:
92020
CAPACITY:42CENSUS: DATE:
09/02/2026
UNANNOUNCEDTIME BEGAN:
01:30 PM
MET WITH:Bertha TapiaTIME COMPLETED:
04:30 PM
ALLEGATION(S):
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Staff left daycare child unsupervised
INVESTIGATION FINDINGS:
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On 9/2/26 at 1:30pm, Licensing Program Analyst (LPA) Keely Messerschmidt arrived at the facility for the purpose of initiating and delivering the complaint findings on the above-referenced allegation. LPA met with Interim Director Bertha Tapia. LPA toured the facility, conducted census, and verified facility staff and children enrollment.

On August 26th, 2026, Community Care Licensing (CCL) received a complaint alleging that staff left daycare child unsupervised.


See LIC9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Keely Messerschmidt
LICENSING EVALUATOR SIGNATURE:

DATE: 09/02/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/02/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 51-CC-20260826142612
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
FACILITY NAME: CHILDREN'S CHOICE LEARNING CONNECTION
FACILITY NUMBER: 376701438
VISIT DATE: 09/02/2026
NARRATIVE
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Regarding allegation that staff left day-care child unsupervised at their morning drop off to elementary school due to gates still being closed, based on interviews conducted it was disclosed that children are dropped off at their school when the gates are open and that there is a drivers training that is completed at on-boarding and an annual training that includes this information. Based on confidential witness interviews conducted it was disclosed that there have been a few times that children were dropped off at school with the gates being closed. LPA contacted elementary school to confirm that gates open with adult supervision starting at 7:45am and confirmed this time on their website. LPA reviewed drop off logs which showed multiple days where children were dropped off prior to the 7:45am time when the gates open for children.

Based on the information obtained during this investigation the preponderance of evidence standard has been met. Therefore, the above allegation is found to be SUBSTANTIATED.



An exit interview was conducted, and this report was reviewed with the Interim Director, Bertha Tapia, and a copy was provided. Appeal rights were discussed and provided during the exit interview.

A Notice of Site visit was given, and Interim Director understands that it must remain posted for 30 days.

See Case Management report for D page due to FAS error.

SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Keely Messerschmidt
LICENSING EVALUATOR SIGNATURE:

DATE: 09/02/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/02/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2