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13 | On 7/25/25 at 12:25 pm, Licensing Program Analyst (LPA), Gerald Poindexter, made an unannounced visit to deliver the findings of a complaint investigation initiated on 5/8/25. LPA met with the center director, Sydney Hunter. There were 16 daycare children and 5 staff (including one aide) present in 2 classrooms. Facility is within ratio and capacity. During the course of the investigation, LPA Poindexter toured the facility classrooms and play areas, reviewed facility documents, and interviewed the Reporting Party (RP), staff, and parents.
It was alleged that the “staff are not reporting incidents involving day care child in care as necessary.” The RP specified not receiving timely injury updates about their child -- either through the mobile app or through direct communication with staff. Per page 34 of the facility’s Parent Handbook, which is submitted with the Admissions Agreement, and signed before a child can attend: “If a minor scratch, bump, or bruise occurs during play, parents will be informed through the ProCare app and when the child |
| Substantiated | Estimated Days of Completion: |
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13 | On 7/25/25 at 12:25 pm, Licensing Program Analyst (LPA), Gerald Poindexter, made an unannounced visit to deliver the findings of a complaint investigation initiated on 5/8/25. LPA met with the center director, Sydney Hunter. There were 16 daycare children and 5 staff (including one aide) present in 2 classrooms. Facility is within ratio and capacity. During the course of the investigation, LPA Poindexter toured the facility classrooms and play areas, reviewed facility documents, and interviewed the Reporting Party (RP), staff, and parents.
It was alleged that the “staff are not ensuring that day care child's diapering needs are being met while in care.” The RP stated that starting in approximately April 2025, their child received diaper rash because staff did not consistently apply diaper cream. The LPA conducted interviews which indicated that multiple staff participated in diapering the child and that the child’s rashes were ongoing. Staff stated being aware of rashes, adhering to the child’s needs, and updating the mobile app. Review of facility documents indicate that the Infant Needs and Services Plan addressed the child’s specific diapering needs. Parents
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| Unsubstantiated | Estimated Days of Completion: |
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NARRATIVE |
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32 | interviewed also expressed mixed results with diapering needs. The LPA determined that this allegation is UNSUBSTANTIATED.
It was alleged that the “staff are unable to appropriately communicate due to language barrier.” The RP identified specific staff for the allegation, while also acknowledging that they spoke the same languages. The RP also surmised, without evidence, that other parents had similar difficulty with that staff. LPA conducted interviews and found that while occasional language difficulties would occur, that in general, staff members actively cooperated with one another, as needed, for written mobile app or in-person verbal updates to parents. The LPA determined that the allegation is UNSUBSTANTIATED.
It was alleged that “staff yell at day care children in care.” The RP stated they witnessed staff yelling at children. LPA observed classroom activity and conducted interviews, which acknowledged that staff raised voices to redirect children, but not in anger or frustration. Parents interviewed noted cultural differences (accents, etc.) among staff might create a perception of the tone used toward children, but that the tone was not aggressive. The RP presented no additional evidence supporting the allegation. The LPA determined that the allegation is UNSUBTANTIATED.
Based on the information obtained during interviews and documentation reviewed it is determined that
the above allegations cannot be proven or disproven. Therefore, they are considered UNSUBSTANTIATED. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.
Exit interview conducted and report was reviewed with Sydney Hunter, center director. A Notice of Site Visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100. Appeal rights were provided. |
Deficiency Type
POC Due Date /
Section Number | DEFICIENCIES | PLAN OF CORRECTIONS(POCs) |
Type B
07/25/2025
Section Cited
CCR
101219(f) | 1
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7 | Admission Agreements
(f) The licensee shall comply with all terms and conditions set forth in the admission agreement. This requirement was not met as evidenced by:
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7 | LPA notes that the allegation for this complaint, “staff are not reporting incidents…” occurred in the approximate time frame of a similar, substantiated allegation for the other program licensed at this location. Subsequent to that finding, as Plan of Correction (POC), the center director provided a written |
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14 | Based on information obtained during interviews and record review, the licensee failed to comply with the regulation above as child C1’s authorized representative, per the facility’s Parent Handbook, was not notified of injuries, which poses a potential health, safety or personal right risk to children in care. | 8
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14 | Statement of Understanding that, in the future, the facility will adhere to all aspectsof the Admission Agreement signed by parents, including Parent Handbook policies. That POC will also apply to today’s finding. This deficiency has been cleared |
Type B
07/25/2025
Section Cited
CCR
101226.3(a) | 1
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7 | 101226.3(a) Observation of the Child: (a) The behavior and health of the children shall be continually observed throughout the period of attendance. This requirement was not met as evidenced by: | 1
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7 | Ms. Hunter stated that a staff training will be conducted on children's personal rights, supervision, and observation. A copy of the staff training agenda and signed staff |
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14 | Based on LPA interviews, the behaviors and actions of child C1 were not observed by staff, resulting in injury to the child that was not addressed in a timely manner, which posed a potential health, safety or personal rights risk to children in care. | 8
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14 | attendance sheet will be emailed to LPA at Gerald.Poindexter @dss.ca.gov no later than 8/24/25. |