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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376701452
Report Date: 07/02/2025
Date Signed: 07/02/2025 12:11:57 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/17/2025 and conducted by Evaluator Diana Sanchez
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20250417153843
FACILITY NAME:KIDS ON THE GOFACILITY NUMBER:
376701452
ADMINISTRATOR:KRISTIN MAHAFFEYFACILITY TYPE:
840
ADDRESS:2015 BIRCH ROAD, SUITE 201TELEPHONE:
(619) 407-7756
CITY:CHULA VISTASTATE: CAZIP CODE:
91915
CAPACITY:80CENSUS: 23DATE:
07/02/2025
UNANNOUNCEDTIME BEGAN:
11:30 AM
MET WITH:Lynn Twork, Facility OwnerTIME COMPLETED:
12:20 PM
ALLEGATION(S):
1
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5
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7
8
9
Staff did not assess and administer first aid to child’s injury

Staff did not release child to authorized representative

INVESTIGATION FINDINGS:
1
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5
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7
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9
10
11
12
13
On July 2, 2025, at 11:30 AM, Licensing Program Analyst (LPA), Diana Sanchez made an unannounced complaint inspection to deliver the complaint investigation findings for the above allegations. LPA met with facility owner Lynn Twork and explained the purpose of today’s inspection. Current census is 23.

This agency has investigated the above listed allegations. During the investigation, LPA conducted facility inspections, interviews with facility staff, daycare children and reviewed of children’s records.

It was alleged that on May 23, 2024, daycare child #1 (C1) sustained a wood splinter in their knee and facility staff did not assess or administer first aid to C1’s injury. Facility staff denied the allegation stating that they always assist children when there is an injury. Due to the length of time that has elapsed, staff had no recollection of the specific incident and there was no record in the C1’s file of an incident or injury for the specified date. LPA was not authorized to interview C1.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Jason Garay
LICENSING EVALUATOR NAME: Diana Sanchez
LICENSING EVALUATOR SIGNATURE:

DATE: 07/02/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/02/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 20-CC-20250417153843
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: KIDS ON THE GO
FACILITY NUMBER: 376701452
VISIT DATE: 07/02/2025
NARRATIVE
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It was also alleged that on multiple unspecified dates prior to September 2024, facility staff did not release C1 to authorized representative. Facility staff denied the allegation explaining that they did not deny C1’s release, but were restricted by a court order and C1’s mother’s instructions not to release C1 to the father until a specific time of day. During interview with LPA, C1’s mother confirmed that the pickup parameters were outlined and agreed upon during a custody hearing conducted on October 13, 2022. Based on a review of the court documents, LPA was unable to determine if the time restriction applied to certain days of the week and/or whether or not, if C1 was at the facility or under the mother’s custody.

Due to the amount of time that has lapsed since the alleged incidents and a lack of supporting evidence and conflicting witness testimony, LPA was unable to determine whether or not the above allegations occurred. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

Exit interview was conducted and this report was reviewed with facility owner Lynn Twork. A Notice of Site Visit was provided and must remain posted for 30 days. LPA observed that the notice was posted during the inspection. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Jason Garay
LICENSING EVALUATOR NAME: Diana Sanchez
LICENSING EVALUATOR SIGNATURE:

DATE: 07/02/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/02/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2