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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376701469
Report Date: 08/13/2026
Date Signed: 08/13/2026 04:07:03 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/15/2026 and conducted by Evaluator Cindy Meier
COMPLAINT CONTROL NUMBER: 20-CC-20260715193303
FACILITY NAME:BONITA MONTESORRIFACILITY NUMBER:
376701469
ADMINISTRATOR:ELISA VELASQUEZFACILITY TYPE:
850
ADDRESS:4980 BONITA ROADTELEPHONE:
(619) 470-0914
CITY:BONITASTATE: CAZIP CODE:
91902
CAPACITY:54CENSUS: 35DATE:
08/13/2026
UNANNOUNCEDTIME BEGAN:
09:40 AM
MET WITH:Elisa VelasquezTIME COMPLETED:
10:45 AM
ALLEGATION(S):
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Staff does not ensure the facility is free of pests
INVESTIGATION FINDINGS:
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On 8/13/2026 at 9:40 AM, Licensing Program Analyst (LPA) Cindy Meier conducted an unannounced complaint inspection to deliver the findings for the above allegation. LPA met with Director, Elisa Velasquez and advised director of the purpose of the inspection and conducted a tour of the facility. There were thirty-five (35) children, and eight (8) staff present during the inspection.

During the course of the investigation, interviews were conducted with facility staff, day care parents and day care children. Facility roster, personnel report, photographs and Pest Control invoices were reviewed by the LPA.

It was alleged that for approximately 2 weeks, a bat has been living in the outdoor patio area where the children play and eat and occasionally flies around while the children are playing outside. The director acknowledged being made aware and has visually seen the bat. Four (4) out of (5) staff and four (4)
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Selina Siao
LICENSING EVALUATOR NAME: Cindy Meier
LICENSING EVALUATOR SIGNATURE:

DATE: 08/13/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/13/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 20-CC-20260715193303
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: BONITA MONTESORRI
FACILITY NUMBER: 376701469
VISIT DATE: 08/13/2026
NARRATIVE
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children acknowledged seeing the bat and the bat flying around. Two (2) out of four(4) day care parents interviewed acknowledged being aware of the bat and others did not communicate any concerns with pests in the facility.

The director reported that on 7/10/26, they contacted three pest control companies regarding a bat on the premises and were advised to shoo the animal away if it was not injured. One week later, on 7/17/26, the director reached out to an additional company, resulting in a pest control technician coming to the facility that same day to successfully remove the bat. The director provided an invoice for the facility's active pest maintenance contract, which confirms the last routine treatment was conducted on 6/20/26.
Although LPA did not observe the bat firsthand, LPA observed the children’s lunch tables located directly beneath the bat’s living area, creating a potential safety hazard from falling bat feces while children are eating.

Based on LPAs observations and interviews which were conducted, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED.

California Code of Regulations, Title 22, Division & Chapter number, is being cited on the attached LIC 9099D.

Exit interview conducted and report was reviewed with the Director, Elisa Velasquez.
A Notice of Site visit was given and must remain posted for 30 days.
SUPERVISORS NAME: Selina Siao
LICENSING EVALUATOR NAME: Cindy Meier
LICENSING EVALUATOR SIGNATURE:

DATE: 08/13/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/13/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3
Control Number 20-CC-20260715193303
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: BONITA MONTESORRI
FACILITY NUMBER: 376701469
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/13/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/13/2026
Section Cited
CCR
101238(a)(1)
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101238(a)(1) Buildings and Grounds
(a) The child care center shall be clean, safe, sanitary and in good repair at all times to ensure the safety and well-being of children, employees and visitors. (1)The licensee shall take measures to keep the center free of flies, other insects, and rodents.

This requirement was not met as evidenced by:
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The Director stated she will ensure a pest control company is called to remove the bat living in the outdoor patio area and will make accommodations for children to eat in an area free of potential bat droppings.
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Based on LPA observation and interviews conducted, the licensee did not comply with the above regulation, in that the licensee did not take immediate actions to ensure the safety of children and staff and to keep the center free of pests which poses a potential Health & Safety risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Selina Siao
LICENSING EVALUATOR NAME: Cindy Meier
LICENSING EVALUATOR SIGNATURE:

DATE: 08/13/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/13/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3