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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376701476
Report Date: 07/30/2024
Date Signed: 07/30/2024 12:14:59 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/03/2024 and conducted by Evaluator Gloria Gonzalez
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20240503145832
FACILITY NAME:GREEN HILLS BILINGUAL LEARNING ACADEMYFACILITY NUMBER:
376701476
ADMINISTRATOR:MONICA SALAZARFACILITY TYPE:
850
ADDRESS:2400 FENTON STREET, SUITE 101TELEPHONE:
(619) 656-5795
CITY:CHULA VISTASTATE: CAZIP CODE:
91914
CAPACITY:111CENSUS: 0DATE:
07/30/2024
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Mitzy NoceTIME COMPLETED:
10:45 AM
ALLEGATION(S):
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Staff are operating over ratio
INVESTIGATION FINDINGS:
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On 7/30/24, at 9:00 AM, Licensing Program Analyst (LPA), Gloria Gonzalez conducted a complaint inspection to deliver findings and met with Administrator, Mitzy Noce regarding the above allegation. On or about 10:15, Director Monica Salazar arrived at the facility to continue with the inspection. LPA advised Noce of the purpose of the inspection and conducted a tour of the facility. There were no daycare children and no staff members present during the inspection, as the school is closed and will re-open on 8/12/24.

On 5/3/24, Community Care Licensing (CCL) received a complaint alleging staff are operating over ratio. During the course of the investigation interviews were conducted with Licensee, Director, 8 staff members, 8 daycare parents, and 8 daycare children. Licensee and Director denied the above allegation and stated that the ratio is 12 children to 1 staff and if there is to be more than 12 children, then a Teacher Assistant will come in to assist. Licensee stated this facility maintains adequate ratios. Director states facility has additional staff available if needed to cover absences and breaks.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Gloria Gonzalez
LICENSING EVALUATOR SIGNATURE:

DATE: 07/30/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/30/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 20-CC-20240503145832
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: GREEN HILLS BILINGUAL LEARNING ACADEMY
FACILITY NUMBER: 376701476
VISIT DATE: 07/30/2024
NARRATIVE
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 There was no corroborating evidence regarding the allegation. Based on LPA's observations, records reviewed, and interviews conducted and due to conflicting information obtained from the interviews, and although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. Therefore, the above allegation is found to be unsubstantiated.

No deficiencies cited.

A copy of this report and appeal rights (LIC 9058) was provided to Director. LPA observed Licensee post LIC9213 – Notice of Site Visit and Director was advised this notice is to be posted for 30 days from today’s date. An exit interview was conducted with Director, Monica Salazar.
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Gloria Gonzalez
LICENSING EVALUATOR SIGNATURE:

DATE: 07/30/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/30/2024
LIC9099 (FAS) - (06/04)
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