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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376701487
Report Date: 03/18/2025
Date Signed: 03/18/2025 09:56:16 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/06/2025 and conducted by Evaluator Michelle Hood
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20250206095448
FACILITY NAME:HEARTBEAT MUSIC PERFORMING ARTS ACADEMY PRESCHOOLFACILITY NUMBER:
376701487
ADMINISTRATOR:NATALIA ELLISFACILITY TYPE:
850
ADDRESS:6785 IMPERIAL AVENUETELEPHONE:
(619) 942-0772
CITY:SAN DIEGOSTATE: CAZIP CODE:
92114
CAPACITY:20CENSUS: 3DATE:
03/18/2025
UNANNOUNCEDTIME BEGAN:
09:25 AM
MET WITH:Director Sharifa OsmanTIME COMPLETED:
10:00 AM
ALLEGATION(S):
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Staff handled the day care children in a rough manner.
INVESTIGATION FINDINGS:
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On 03/18/2025 at 9:25 am, Licensing Program Analyst (LPA) Michelle Hood conducted an unannounced inspection for delivering the complaint findings for the above allegation. Upon arrival, LPA met with the director Sharifa Osman. LPA toured the facility. LPA observed three preschool children with one teacher.

Interviews were conducted with the reporting party, staff members, and a witness. The LPA reviewed the pre-school classroom surveillance video footage. Based on the facility surveillance video footage and interviews, the Department has determined that on 02/06/2025, Natalia Ellis (former pre-school teacher/director) handled three pre-school children in a rough manner. The preponderance of evidence standard has been met that; therefore, the allegation is found to be SUBSTANTIATED. See the attached LIC 9099D.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Cynthia Biszant
LICENSING EVALUATOR NAME: Michelle Hood
LICENSING EVALUATOR SIGNATURE:

DATE: 03/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/18/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 20-CC-20250206095448
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: HEARTBEAT MUSIC PERFORMING ARTS ACADEMY PRESCHOOL
FACILITY NUMBER: 376701487
VISIT DATE: 03/18/2025
NARRATIVE
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LPA Michelle Hood informed director Sharifa Osman that this report dated 03/18/2025 documents one Type A citation which shall be posted for 30 consecutive days as there is/are immediate risk(s) to the health, safety, or personal rights of children in care.

Also, LPA Michelle Hood informed the director to provide a copy of this licensing report dated 03/18/2025 that documents any Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Exit interview was conducted and the report was reviewed with the director Sharifa Osman. The director was provided with a copy of their appeal rights (LIC 9058 03/22) and their signature on this form acknowledges receipt of these rights. A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100. See the LIC 9099D for the deficiency cited.
SUPERVISORS NAME: Cynthia Biszant
LICENSING EVALUATOR NAME: Michelle Hood
LICENSING EVALUATOR SIGNATURE:

DATE: 03/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/18/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3
Control Number 20-CC-20250206095448
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: HEARTBEAT MUSIC PERFORMING ARTS ACADEMY PRESCHOOL
FACILITY NUMBER: 376701487
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/18/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
03/19/2025
Section Cited
CCR
101223(a)(3)
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101223(a)(3) Personal Rights. Each child shall be free from corporal or unusual punishment, humiliation, intimidation, ridicule, coercion, threat, mental abuse, or other actions of a punitive nature. This requirement was not met as evidenced by:



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Director stated Natalia Ellis was terminated 02/07/2025. Director stated a written action plan for de-escalation strategies and a safety plan will be created for new and current staff. Director will submit the new plan and training agenda to LPA by 03/19/2025.
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Based on the facility surveillance video footage and interviews it was determined on 02/06/2025, a staff handled the day care children in a rough manner. This poses an immediate health and safety risk to the clients in care.
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The staff will watch and write a summary on the following supervision videos: Active Supervision and Outside Play - YouTube , Active Supervision Keeps Kids Safe - YouTube and https://mybrightwheel.com/blog/active-supervision due to LPA no later than 03/20/2025.

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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Cynthia Biszant
LICENSING EVALUATOR NAME: Michelle Hood
LICENSING EVALUATOR SIGNATURE:

DATE: 03/18/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/18/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3