<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376701487
Report Date: 08/19/2025
Date Signed: 08/19/2025 02:07:38 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/23/2025 and conducted by Evaluator Michelle Hood
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20250523075456
FACILITY NAME:HEARTBEAT MUSIC PERFORMING ARTS ACADEMY PRESCHOOLFACILITY NUMBER:
376701487
ADMINISTRATOR:SHARIFA OSMANFACILITY TYPE:
850
ADDRESS:6785 IMPERIAL AVENUETELEPHONE:
(619) 942-0772
CITY:SAN DIEGOSTATE: CAZIP CODE:
92114
CAPACITY:20CENSUS: 8DATE:
08/19/2025
UNANNOUNCEDTIME BEGAN:
12:20 PM
MET WITH:Facility Representative Emily CuevasTIME COMPLETED:
02:25 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Licensee does not maintain a comfortable temperature for the day care children and staff.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 08/19/2025 at 12:20 pm, Licensing Program Analyst (LPA) Michelle Hood conducted an unannounced complaint inspection. The LPA met with the facility representative Emily Cuevas. LPA disclosed the purpose of the inspection was to deliver the complaint findings. During the inspection, the LPA observed eight (8) napping children in care with one (1) teacher and one (1) aide in the pre-school classroom. During the inspection, the LPA reviewed a newly hired pre-school aide's file.

Throughout the investigation, LPA interviewed six (6) staff, three (3) daycare children and five (5) daycare parents. Based on the staff and children’s interviews, as well as the LPA’s observation, it was determined that the licensee does not maintain a comfortable temperature in the classroom for both daycare children and staff. It was disclosed that children didn’t complain; however, the children were observed hot and uncomfortable by their moist faces and being irritable. The concern was addressed with facility representatives, and they provided two portable air conditioning units which then made the classroom humid and uncomfortable. On 06/17/2025, during the LPA’s inspection, the pre-school classroom and other areas of the facility were excessively hot and uncomfortable, prompting the LPA to request the use of a fan.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Cynthia Biszant
LICENSING EVALUATOR NAME: Michelle Hood
LICENSING EVALUATOR SIGNATURE:

DATE: 08/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/19/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 7
Control Number 20-CC-20250523075456
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: HEARTBEAT MUSIC PERFORMING ARTS ACADEMY PRESCHOOL
FACILITY NUMBER: 376701487
VISIT DATE: 08/19/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Based on the interviews and observations, the preponderance of evidence standard has been met; therefore, the allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 12 & Chapter 1, are being cited on the attached LIC 9099D.

Emily Cuevas was provided with a copy of their appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these rights. A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISORS NAME: Cynthia Biszant
LICENSING EVALUATOR NAME: Michelle Hood
LICENSING EVALUATOR SIGNATURE:

DATE: 08/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/19/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 7
Control Number 20-CC-20250523075456
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: HEARTBEAT MUSIC PERFORMING ARTS ACADEMY PRESCHOOL
FACILITY NUMBER: 376701487
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/19/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/19/2025
Section Cited
CCR
101223(a)(2)
1
2
3
4
5
6
7
(a)The licensee shall ensure that each child is accorded the following personal rights; (2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs.

This requirement was not met as evidenced by:
1
2
3
4
5
6
7
Emily Cuevas stated there is one new portable air conditioning unit in the pre-school classroom. The licensee and director will maintain a documentation of the temperature checks to ensure contiuned confortable accommendations are in compliance. Proof of the temperature check will be provided to the LPA.
8
9
10
11
12
13
14
Based on interviews with staff and children, the facility failed to comply with the Personal Rights regulation. Children appeared hot and uncomfortable, with moist faces and signs of irritability which posed a potential health, safety or personal risk to persons in care.
8
9
10
11
12
13
14
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Cynthia Biszant
LICENSING EVALUATOR NAME: Michelle Hood
LICENSING EVALUATOR SIGNATURE:

DATE: 08/19/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/19/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 7
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/23/2025 and conducted by Evaluator Michelle Hood
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20250523075456

FACILITY NAME:HEARTBEAT MUSIC PERFORMING ARTS ACADEMY PRESCHOOLFACILITY NUMBER:
376701487
ADMINISTRATOR:SHARIFA OSMANFACILITY TYPE:
850
ADDRESS:6785 IMPERIAL AVENUETELEPHONE:
(619) 942-0772
CITY:SAN DIEGOSTATE: CAZIP CODE:
92114
CAPACITY:20CENSUS: DATE:
08/19/2025
UNANNOUNCEDTIME BEGAN:
12:20 PM
MET WITH:TIME COMPLETED:
02:25 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Unqualified staff providing care and supervision to children
Operating of ratio
Director has been absent for more than 30 consecutive calendar days
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 08/19/2025 at 12:20 pm, Licensing Program Analyst (LPA) Michelle Hood conducted an unannounced complaint inspection. The LPA met with the facility representative Emily Cuevas. LPA disclosed the purpose of the inspection was to deliver the complaint findings. During the inspection, the LPA observed eight (8) napping children in care with one teacher and one aide in the pre-school classroom.

Throughout the investigation, LPA interviewed six (6) staff, three (3) daycare children and five (5) daycare parents. Based on interviews, it was indicated that unqualified staff provided care and supervision to children which may have placed the facility at a ratio and the director has not consistently been present at the facility; however, the information provided was conflicting.

Although the allegations may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violations did or did not occur, therefore the allegations are unsubstantiated.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Cynthia Biszant
LICENSING EVALUATOR NAME: Michelle Hood
LICENSING EVALUATOR SIGNATURE:

DATE: 08/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/19/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 6 of 7
Control Number 20-CC-20250523075456
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: HEARTBEAT MUSIC PERFORMING ARTS ACADEMY PRESCHOOL
FACILITY NUMBER: 376701487
VISIT DATE: 08/19/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
An exit interview was conducted with Emily Cuevas. Cuevas was provided appeal rights (LIC9058) and their signature on this form acknowledges receipt of these rights. Provided Notice of Site Visit. LPA observed that LIC 9213 was posted. No deficiencies cited.
SUPERVISORS NAME: Cynthia Biszant
LICENSING EVALUATOR NAME: Michelle Hood
LICENSING EVALUATOR SIGNATURE:

DATE: 08/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/19/2025
LIC9099 (FAS) - (06/04)
Page: 7 of 7