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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376701550
Report Date: 01/07/2025
Date Signed: 01/07/2025 03:35:02 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/23/2024 and conducted by Evaluator Michelle Hood
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20241023133635
FACILITY NAME:HEARTBEAT MUSIC PERFORMING ARTS ACADEMY-INFANTSFACILITY NUMBER:
376701550
ADMINISTRATOR:SHARITA OSMANFACILITY TYPE:
830
ADDRESS:6785 IMPERIAL AVETELEPHONE:
(619) 942-0772
CITY:SAN DIEGOSTATE: CAZIP CODE:
92114
CAPACITY:16CENSUS: 8DATE:
01/07/2025
UNANNOUNCEDTIME BEGAN:
12:50 PM
MET WITH:Director Sharifa OsmanTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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Licensee allows unqualified staff to provide care and supervision to day care toddlers.
Licensee does not ensure the playground is safe, sanitary and in good repair.
INVESTIGATION FINDINGS:
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On 01/07/2025 at 12:50 pm, Licensing Program Analyst (LPA) Michelle Hood conducted an unannounced complaint inspection regarding the above allegations, LPA met with the Director. LPA Hood explained the purpose of the inspection was to deliver the complaint findings. LPA observed four infants with two teachers and one aide in the infant classroom and four toddlers with one teacher and one aide in the toddler option classroom. Today, LPA interviewed two children and four staff.

During the investigation, LPA Hood interviewed the director, licensee, the Reporting Party (RP), daycare parents, daycare children and daycare staff. During interviews, it was disclosed the unqualified staff were left alone with the children in the toddler option classroom and infant classroom. LPA conducted a records review which indicated the two staff left in the classroom were not qualified to be left alone with children in care. On 11/07/2024, during a tour of the facility playground, LPA Hood observed that the temporary green fencing was not attached to the wooden pole which could allow access to the off-limit area where hazardous items were observed.

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Cynthia Biszant
LICENSING EVALUATOR NAME: Michelle Hood
LICENSING EVALUATOR SIGNATURE:

DATE: 01/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/07/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 20-CC-20241023133635
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: HEARTBEAT MUSIC PERFORMING ARTS ACADEMY-INFANTS
FACILITY NUMBER: 376701550
VISIT DATE: 01/07/2025
NARRATIVE
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Based on interviews, record review and observation, the preponderance of evidence standard has been met; therefore, the allegations are found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 12 & Chapter 1, are being cited on the attached LIC 9099D.

An exit interview was conducted, and the report was reviewed with the director Sharifa Osman. The director was provided with a copy of their appeal rights (LIC 9058 3/22) and their signature on this form acknowledges receipt of these rights. Notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISORS NAME: Cynthia Biszant
LICENSING EVALUATOR NAME: Michelle Hood
LICENSING EVALUATOR SIGNATURE:

DATE: 01/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/07/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 20-CC-20241023133635
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: HEARTBEAT MUSIC PERFORMING ARTS ACADEMY-INFANTS
FACILITY NUMBER: 376701550
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/07/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
02/05/2025
Section Cited
CCR
101238.2(g)
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101238.2 (g) Outdoor Activity Space. The playground shall be enclosed by a fence to protect children and to keep them in the outdoor activity area. The fence shall be at least four feet high. This requirement was not met as evidenced by:
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The director stated she will provide the LPA a written procedure plan for the staff or director when conducting a playground sweep. The director will submit the plan to the LPA no later than 02/05/2025.
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Based on the LPA’s observation, the temporary green fencing was not attached to the wooden pole which could allow access to the off-limit area where hazardous items were observed. The director failed to ensure the playground was in good repair before allowing children and staff access. This is a potential health and safety risk to children in care.
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Type B
02/05/2025
Section Cited
CCR
101216.2(e)
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101216.2(e) Teacher Aide Qualifications and Duties. An aide shall work only under the direct supervision of a teacher. This requirement was not met as evidenced by:
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The director stated she will provide the LPA with a written plan which will included staffing during an emergency, ensuring staff are qualified, floaters, and monthly monitoring. The director will provide the written plan to LPA no later than 02/05/2025.
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Based on record review and interviews, the director did not ensure the classroom had a qualified teacher present before leaving the classroom. This is a potential health and safety risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Cynthia Biszant
LICENSING EVALUATOR NAME: Michelle Hood
LICENSING EVALUATOR SIGNATURE:

DATE: 01/07/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/07/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/23/2024 and conducted by Evaluator Michelle Hood
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20241023133635

FACILITY NAME:HEARTBEAT MUSIC PERFORMING ARTS ACADEMY-INFANTSFACILITY NUMBER:
376701550
ADMINISTRATOR:SHARITA OSMANFACILITY TYPE:
830
ADDRESS:6785 IMPERIAL AVETELEPHONE:
(619) 942-0772
CITY:SAN DIEGOSTATE: CAZIP CODE:
92114
CAPACITY:16CENSUS: 8DATE:
01/07/2025
UNANNOUNCEDTIME BEGAN:
12:50 PM
MET WITH:Director Sharifa OsmanTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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Licensee does not maintain a comfortable temperature for the day care children.
INVESTIGATION FINDINGS:
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On 01/07/2025 at 12:50 pm, Licensing Program Analyst (LPA) Michelle Hood conducted an unannounced complaint inspection regarding the above allegation, LPA met with the Director. LPA Hood explained the purpose of the inspection was to deliver the complaint findings. LPA observed four infants with two teachers and one aide in the infant classroom and four toddlers with one teacher and one aide in the toddler option classroom. Today, LPA conducted two children interviews and four staff interviews.
During the investigation,the LPA interviewed the director, licensee, Reporting Party (RP), daycare parents, daycare children, and daycare staff. Based on the interviews, daycare parents expressed concerns about the classroom temperature; however, they also noted that the classrooms are equipped with fans and air conditioning. Due to lack of evidence, the above allegation is found to be UNSUBSTANTIATED meaning that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. An exit interview was conducted, and the report was reviewed with the director Natalia Ellis. The director was provided with a copy of their appeal rights (LIC 9058 3/22) and their signature on this form acknowledges receipt of these rights. Notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100. This is an amended version of the original report created on 01/07/2025.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Cynthia Biszant
LICENSING EVALUATOR NAME: Michelle Hood
LICENSING EVALUATOR SIGNATURE:

DATE: 01/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/16/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 4