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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376701550
Report Date: 03/18/2025
Date Signed: 03/18/2025 10:05:39 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/10/2025 and conducted by Evaluator Michelle Hood
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20250210102439
FACILITY NAME:HEARTBEAT MUSIC PERFORMING ARTS ACADEMY-INFANTSFACILITY NUMBER:
376701550
ADMINISTRATOR:NATALIA ELLISFACILITY TYPE:
830
ADDRESS:6785 IMPERIAL AVETELEPHONE:
(619) 942-0772
CITY:SAN DIEGOSTATE: CAZIP CODE:
92114
CAPACITY:16CENSUS: 5DATE:
03/18/2025
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Director Sharifa OsmanTIME COMPLETED:
10:30 AM
ALLEGATION(S):
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Facility is operating out of ratio
INVESTIGATION FINDINGS:
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On 03/18/2025 at 10:00 am, Licensing Program Analyst (LPA) Michelle Hood conducted an unannounced complaint inspection regarding the above allegation. LPA met with the Director. LPA observed three infants with the director in the infant classroom and two toddlers with one teacher in the toddler option classroom.

During the investigation, LPA interviewed the director, Reporting Party (RP), daycare parents and daycare staff. During interviews, no information was provided by the director, staff, or daycare parents indicating that the facility is operating out of ratio.

Based on interviews and lack of evidence, the above allegation is found to be UNSUBSTANTIATED meaning that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. An exit interview was conducted, and the report was reviewed with the director Sharifa Osman.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Cynthia Biszant
LICENSING EVALUATOR NAME: Michelle Hood
LICENSING EVALUATOR SIGNATURE:

DATE: 03/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/18/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 20-CC-20250210102439
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: HEARTBEAT MUSIC PERFORMING ARTS ACADEMY-INFANTS
FACILITY NUMBER: 376701550
VISIT DATE: 03/18/2025
NARRATIVE
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The director was provided with a copy of their appeal rights (LIC 9058 3/22) and their signature on this form acknowledges receipt of these rights. Notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Cynthia Biszant
LICENSING EVALUATOR NAME: Michelle Hood
LICENSING EVALUATOR SIGNATURE:

DATE: 03/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/18/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2