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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376701550
Report Date: 08/19/2025
Date Signed: 08/19/2025 01:13:09 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/23/2025 and conducted by Evaluator Michelle Hood
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20250523084359
FACILITY NAME:HEARTBEAT MUSIC PERFORMING ARTS ACADEMY-INFANTSFACILITY NUMBER:
376701550
ADMINISTRATOR:SHARIFA OSMANFACILITY TYPE:
830
ADDRESS:6785 IMPERIAL AVETELEPHONE:
(619) 942-0772
CITY:SAN DIEGOSTATE: CAZIP CODE:
92114
CAPACITY:16CENSUS: 6DATE:
08/19/2025
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:Facility Representative Emily CuevasTIME COMPLETED:
10:30 AM
ALLEGATION(S):
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Unqualified staff providing care and supervision to children
Toddler Classroom is operating out of ratio.
INVESTIGATION FINDINGS:
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On 08/19/2025 at 9:15 am, Licensing Program Analyst (LPA) Michelle Hood conducted an unannounced complaint inspection. The LPA met with the facility representative Emily Cuevas. Cuevas is designated to cover the facility when the director is unavailable. LPA Hood explained the purpose of the inspection is to deliver the complaint findings for the above listed allegations. During the tour of the facility, the LPA observed one (1) napping infant and three (3) infants in care with one teacher and Cuevas in the infant clasroom. There were two (2) toddler children with one teacher in the toddler classroom.

Throughout the investigation, LPA interviewed staff, and daycare parents. Based on interviews, there was conflicting informatiuon provided regarding the allegations listed above.

Due to conflicting statements obtained during the course of the investigation, the above allegations are found to be UNSUBSTANTIATED meaning that although the





Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Cynthia Biszant
LICENSING EVALUATOR NAME: Michelle Hood
LICENSING EVALUATOR SIGNATURE:

DATE: 08/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/19/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 20-CC-20250523084359
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: HEARTBEAT MUSIC PERFORMING ARTS ACADEMY-INFANTS
FACILITY NUMBER: 376701550
VISIT DATE: 08/19/2025
NARRATIVE
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allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violations occurred.

An exit interview was conducted, and the report was reviewed with the Emily Cuevas. Cuevas was provided with a copy of their appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these rights. Notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISORS NAME: Cynthia Biszant
LICENSING EVALUATOR NAME: Michelle Hood
LICENSING EVALUATOR SIGNATURE:

DATE: 08/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/19/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2