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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376701558
Report Date: 12/11/2024
Date Signed: 12/11/2024 10:50:18 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/10/2024 and conducted by Evaluator Luigi Gargaro
COMPLAINT CONTROL NUMBER: 20-CC-20241010084425
FACILITY NAME:POINT LOMA COMMUNITY CHURCH INFANT CENTERFACILITY NUMBER:
376701558
ADMINISTRATOR:NICOLE HAGEFACILITY TYPE:
830
ADDRESS:2128 CHATSWORTH BLVDTELEPHONE:
(619) 223-3327
CITY:SAN DIEGOSTATE: CAZIP CODE:
92107
CAPACITY:16CENSUS: 11DATE:
12/11/2024
UNANNOUNCEDTIME BEGAN:
10:20 AM
MET WITH:Director Nicole HageTIME COMPLETED:
10:55 AM
ALLEGATION(S):
1
2
3
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5
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7
8
9
Staff are not meeting day care child's needs
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 12/11/24 at 10:20AM, Licensing Program Analyst (LPA) Luigi Gargaro conducted an unannounced complaint finding delivery visit to the facility regarding the above allegation. During the course of the investigation, analyst conducted interviews with the reporting party, the facility director, staff members and day care parents.

From the evidence gathered, it could not be conclusively proved or disproved that an infant in care’s needs were not being met when it was alleged they were left to cry for an excessive amount of time rather than be picked up by staff. Interviewed staff indicated that all children are picked up in a timely manner at the facility but it seemed that there could be slightly differing opinions about how long that should be. Analyst found insufficient evidence to either substantiate or refute the allegation based on those differing standards. Therefore, the allegation was determined to be unsubstantiated.

An exit interview was conducted and the report was reviewed with facility director Nicole Hage. A copy of this report, along with Appeal Rights (LIC9058 01/16), were provided. A notice of site visit was given and must remain posted for 30 days. LPA observed that the notice of site visit was posted during the visit. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Jason Garay
LICENSING EVALUATOR NAME: Luigi Gargaro
LICENSING EVALUATOR SIGNATURE:

DATE: 12/11/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/11/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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