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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376701579
Report Date: 06/26/2026
Date Signed: 06/26/2026 05:26:45 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/02/2026 and conducted by Evaluator Oscar Picazo
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20260402095515
FACILITY NAME:WAY CHILDCARE AND PRESCHOOL CENTER, THEFACILITY NUMBER:
376701579
ADMINISTRATOR:PATRICIA GIL LOPEZFACILITY TYPE:
860
ADDRESS:1920 SWEETWATER ROADTELEPHONE:
(858) 200-5263
CITY:NATIONAL CITYSTATE: CAZIP CODE:
91950
CAPACITY:70CENSUS: 19DATE:
06/26/2026
UNANNOUNCEDTIME BEGAN:
01:00 PM
MET WITH:Patricia Gil LopezTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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Staff allow infants to nap with blankets and other items in crib.
INVESTIGATION FINDINGS:
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On June 26, 2026 at 1:00 PM, Licensing Program Analyst (LPA) Oscar Picazo conducted an unannounced complaint inspection for the purpose of delivering findings regarding the above allegation. LPA met with Facility Representative, Patricia Gil Lopez. LPA, accompanied by facility representative, toured the indoor and outdoor of the facility. At the time of inspection, there were 19 children present, with seven (7) staff members.

During the course of the investigation, interviews were conducted with the reporting party, the facility representative, staff, and day care parents. A facility roster, personnel report and pertinent documents were obtained and reviewed.

It was alleged that staff allow infants to nap with blankets and other items in their crib. The facility representative stated that staff are well aware of safe sleep regulations and understand that nothing is permitted in a crib while a child is sleeping. The facility representative aknowledged there is one infant
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Oscar Picazo
LICENSING EVALUATOR SIGNATURE:

DATE: 06/26/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/26/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 8
Control Number 20-CC-20260402095515
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: WAY CHILDCARE AND PRESCHOOL CENTER, THE
FACILITY NUMBER: 376701579
VISIT DATE: 06/26/2026
NARRATIVE
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who requires a blanket and bottle to fall asleep; however, staff reportedly monitor the child closely and remove the items as soon as the child falls asleep. Staff interviewed stated that they witnessed infants napping with blankets and/or other items in the crib. Additionally, photographs obtained depict an infant sleeping on a boppy pillow inside a crib.

Based on the interviews conducted, and photographs reviewed, the preponderance of evidence standard has been met and the allegation that staff allow infants to nap with blankets and other items in their cribs, is therefore SUBSTANTIATED.

Per California Code of Regulations, Title 22, Division 12, Chapter 1, one (1) Type A deficiency is being cited on the attached LIC 9099D.

LPA Oscar Picazo informed facility representative, Patricia Gil Lopez, that this report dated June 26, 2026 documents one (1) Type A citation which shall be posted for 30 consecutive days as there is an immediate risk to the health, safety, or personal rights of children in care.

Also, LPA Oscar Picazo informed the facility representative to provide a copy of this licensing report dated June 26, 2026 that documents any Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

A Notice of Site Visit (LIC 9213) was given and must remain posted for 30 days.

An exit interview was conducted and report was reviewed with the facility representative, Patricia Gil Lopez.

SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Oscar Picazo
LICENSING EVALUATOR SIGNATURE:

DATE: 06/26/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/26/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 8
Control Number 20-CC-20260402095515
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: WAY CHILDCARE AND PRESCHOOL CENTER, THE
FACILITY NUMBER: 376701579
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/26/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
06/29/2026
Section Cited
CCR
101439.1(f)
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101439.1 Infant Care Sleeping Equipement.
(f) Cribs shall be free from all loose articles and objects, including blankets and pillows.

This requirement is not met as evidenced by:
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Facility representative and staff stated they are aware of the safe sleep regulation. Facility representative states she will provide a retraining for current and new staff to ensure cribs are free from all loose articles and objects, including blankets and pillows.The facility director states the staff
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Based on interviews and photograph review, the licensee did not comply with the section cited above in that staff allowed infants to nap with pillows in the cribs which poses an immediate health, safety, or personal rights risk to persons in care.
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training agenda & sign in sheet will be provided to the SDRO by 06/29/2026 via email.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Oscar Picazo
LICENSING EVALUATOR SIGNATURE:

DATE: 06/26/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/26/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 8
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/02/2026 and conducted by Evaluator Oscar Picazo
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20260402095515

FACILITY NAME:WAY CHILDCARE AND PRESCHOOL CENTER, THEFACILITY NUMBER:
376701579
ADMINISTRATOR:PATRICIA GIL LOPEZFACILITY TYPE:
860
ADDRESS:1920 SWEETWATER ROADTELEPHONE:
(858) 200-5263
CITY:NATIONAL CITYSTATE: CAZIP CODE:
91950
CAPACITY:70CENSUS: 19DATE:
06/26/2026
UNANNOUNCEDTIME BEGAN:
01:00 PM
MET WITH:Patricia Gil LopezTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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Staff do not ensure play equipment is maintained in a safe condition.
INVESTIGATION FINDINGS:
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On June 26, 2026 at 1:00 PM, Licensing Program Analyst (LPA) Oscar Picazo conducted an unannounced complaint inspection for the purpose of delivering findings regarding the above allegation. LPA met with Facility Representative, Patricia Gil Lopez. LPA, accompanied by facility representative, toured the indoor and outdoor of the facility. At the time of inspection, there were 19 children present, with seven (7) staff members

During the course of the investigation, interviews were conducted with the reporting party, the facility representative, staff, and day care parents.

It was alleged that staff do not ensure play equipment is maintained in a safe condition. Staff interviewed stated that they are aware of a kitchen play unit in room 2 that is missing a knob and has an exposed sharp nail. During the inspection on Apri 10, 2026, LPA observed the damaged kitchen set with the exposed recessed sharp nail and brought it to the attention of the facility representative.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Oscar Picazo
LICENSING EVALUATOR SIGNATURE:

DATE: 06/26/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/26/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 8
Control Number 20-CC-20260402095515
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: WAY CHILDCARE AND PRESCHOOL CENTER, THE
FACILITY NUMBER: 376701579
VISIT DATE: 06/26/2026
NARRATIVE
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The facility representative stated that she conducted inventory and discarded any broken equipment.

Based on the interviews conducted and LPA's observations, the preponderance of evidence standard has been met and the allegation that staff do not ensure play equipment is maintained in a safe condition, is therefore SUBSTANTIATED.

Per California Code of Regulations, Title 22, Division 12, Chapter 1, one (1) Type B deficiency is being cited on the attached LIC 9099D.

A Notice of Site Visit (LIC 9213) was given and must remain posted for 30 days.

An exit interview was conducted and report was reviewed with the facility representative, Patricia Gil Lopez.

SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Oscar Picazo
LICENSING EVALUATOR SIGNATURE:

DATE: 06/26/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/26/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 8
Control Number 20-CC-20260402095515
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: WAY CHILDCARE AND PRESCHOOL CENTER, THE
FACILITY NUMBER: 376701579
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/26/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
07/03/2026
Section Cited
CCR
101239(n)
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101239 - Fixtures, Furniture, Equipment and Supplies.
(n) Furniture and equipment shall be maintained in good condition, free of sharp, loose or pointed parts.

This requirement is not met as evidenced by:
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The director immediately discarted the broken kitchen play set. She stated she conducted an inventory and discarted of any broken equipment. The director also stated she will continue to ensure equipment is maintained in safe condition by encouraging staff to report and/or immediately discard any
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Based on interviews and LPA's observation, the licensee did not comply with the section cited above in that a kitchen playset had an expossed sharp nail which poses an potential health, safety, or personal rights risk to persons in care.
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broken or unsafe items. director stated a written plan of correction will be submitted to the SDRO by 7/3/26 via email.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Oscar Picazo
LICENSING EVALUATOR SIGNATURE:

DATE: 06/26/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/26/2026
LIC9099 (FAS) - (06/04)
Page: 6 of 8
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/02/2026 and conducted by Evaluator Oscar Picazo
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20260402095515

FACILITY NAME:WAY CHILDCARE AND PRESCHOOL CENTER, THEFACILITY NUMBER:
376701579
ADMINISTRATOR:PATRICIA GIL LOPEZFACILITY TYPE:
860
ADDRESS:1920 SWEETWATER ROADTELEPHONE:
(858) 200-5263
CITY:NATIONAL CITYSTATE: CAZIP CODE:
91950
CAPACITY:70CENSUS: 19DATE:
06/26/2026
UNANNOUNCEDTIME BEGAN:
01:00 PM
MET WITH:Patricia Gil LopezTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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Staff do not properly supervise children.
INVESTIGATION FINDINGS:
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On June 26, 2026 at 1:00 PM, Licensing Program Analyst (LPA) Oscar Picazo conducted an unannounced complaint inspection for the purpose of delivering findings regarding the above allegation. LPA met with Facility Representative, Patricia Gil Lopez. LPA, accompanied by facility representative, toured the indoor and outdoor of the facility. At the time of inspection, there were 19 children present, with seven (7) staff members

During the course of the investigation, interviews were conducted with the reporting party, the facility representative, staff, children and day care parents.

It was alleged that staff do not prperly supervise children. The facility representative, and five (5) out of seven (7) staff members interviewed stated that the children are always supervised in that they do not recall, nor are they aware of an incident where any child was not properly supervised.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Oscar Picazo
LICENSING EVALUATOR SIGNATURE:

DATE: 06/26/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/26/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 7 of 8
Control Number 20-CC-20260402095515
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: WAY CHILDCARE AND PRESCHOOL CENTER, THE
FACILITY NUMBER: 376701579
VISIT DATE: 06/26/2026
NARRATIVE
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Two (2) out of seven (7) staff members interviewed stated that children are not properly supervised during individual bathroom breaks and transitions due to staff shortages.

Based on interviews conducted, there were conflicting statements; therefore, the allegation that staff do not properly supervise children was found to be UNSUBSTANTIATED. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

No deficiencies cited.

A Notice of Site Visit (LIC 9213) was given and must remain posted for 30 days.

An exit interview was conducted and report was reviewed with the facility representative, Patricia Gil Lopez.

SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Oscar Picazo
LICENSING EVALUATOR SIGNATURE:

DATE: 06/26/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/26/2026
LIC9099 (FAS) - (06/04)
Page: 8 of 8