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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376701584
Report Date: 06/18/2026
Date Signed: 06/18/2026 11:26:45 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/06/2026 and conducted by Evaluator Angela Nguyen
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20260406120003
FACILITY NAME:KV MONTESSORI ACADEMY PRESCHOOLFACILITY NUMBER:
376701584
ADMINISTRATOR:NORMA CHANGFACILITY TYPE:
860
ADDRESS:851 DISTRICT PL, SUITE 101TELEPHONE:
(619) 730-4020
CITY:CHULA VISTASTATE: CAZIP CODE:
91914
CAPACITY:69CENSUS: 43DATE:
06/18/2026
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:Christian MarinesTIME COMPLETED:
11:50 AM
ALLEGATION(S):
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Staff handled daycare child in a rough manner.
INVESTIGATION FINDINGS:
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On June 18,2026 at 9:15 a.m., Licensing Program Analyst (LPA) Angela Nguyen conducted a complaint inspection to deliver findings regarding the above allegation. LPA met with Licensee Representative, Christian Marines and was guided on a tour of the facility. At the time of the inspection, 43 children were present and supervised by 5 staff members.

Interviews were conducted with the Facility Representative, staff, day care parents and day care children. Children’s records were reviewed and the facility roster along with an outside agency report were obtained and reviewed.

The allegation stated that a child was handled in a rough manner while in care. The Facility Representative denied the allegation and reported no observations of staff mishandling children. They stated that the facility follows a Montessori approach that promotes independence and explained that staff address challenging behaviors by using the “peace corner”, providing fidget toys, and offering verbal redirection.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Angela Nguyen
LICENSING EVALUATOR SIGNATURE:

DATE: 06/18/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/18/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 20-CC-20260406120003
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: KV MONTESSORI ACADEMY PRESCHOOL
FACILITY NUMBER: 376701584
VISIT DATE: 06/18/2026
NARRATIVE
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Staff interviewed also denied the allegation and indicated they had not witnessed any inappropriate handling of children. Staff reported participating in behavior meetings with parents and the director to develop individualized plans. Parent interviews did not reveal any concerns regarding personal rights and supervision.

Based on the information gathered during the investigation, there were no corroborating statements or disclosures that children were being handled in a rough manner while in care. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed unsubstantiated.

No deficiency cited.

Notice of site visit was given to the Licensee Representative and must remain posted for 30 days. Exit interview was conducted and this report was reviewed with Licensee Representative, Christian Marines.
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Angela Nguyen
LICENSING EVALUATOR SIGNATURE:

DATE: 06/18/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/18/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2