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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 380500240
Report Date: 01/15/2026
Date Signed: 01/15/2026 11:00:37 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/03/2025 and conducted by Evaluator Catrina Quimbo
PUBLIC
COMPLAINT CONTROL NUMBER: 05-CC-20251103131721
FACILITY NAME:GLENRIDGE COOPERATIVE NURSERY SCHOOLFACILITY NUMBER:
380500240
ADMINISTRATOR:MULCAHY, CAROLYNFACILITY TYPE:
850
ADDRESS:GLEN PARK CANYON (CHENERY-ELK)TELEPHONE:
(415) 586-2771
CITY:SAN FRANCISCOSTATE: CAZIP CODE:
94131
CAPACITY:25CENSUS: 11DATE:
01/15/2026
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Jessie HowellTIME COMPLETED:
11:20 AM
ALLEGATION(S):
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Daycare child was bitten by other daycare child, while in care.
INVESTIGATION FINDINGS:
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On January 15, 2026 at 9:00am, Licensing Program Analysts (LPAs) Quimbo and Garcia conducted an unannounced, complaint visit. LPA met with director, Jessie Howell, and explained the purpose of the visit.

Present during visit, included 11 preschool children, 2 qualified teaching staff (including director), and 5 parent volunteers. Teaching staff present have fingerprint clearance on file.

During investigation, LPA conducted staff interviews, parents interviews, classroom observations and obtained and reviewed facility records. Per facility records obtained, an enrolled child in care bit other day care children, while in care. Per interviews conducted, previous director did not develop a plan to resolve children biting one another in facility. LPA found a plan was developed to prevent similar biting incidents from occurring, however, plan was not followed through.

New director developed a secondary plan to prevent biting incidents from occurring in the future. As of this date, no new biting incidents in facility have occurred.
(Continue on 9099C...)
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Marie Rodriguez
LICENSING EVALUATOR NAME: Catrina Quimbo
LICENSING EVALUATOR SIGNATURE:

DATE: 01/15/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/15/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 05-CC-20251103131721
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
FACILITY NAME: GLENRIDGE COOPERATIVE NURSERY SCHOOL
FACILITY NUMBER: 380500240
VISIT DATE: 01/15/2026
NARRATIVE
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(Continued, Page 2...)
Based on record reviews and interviews which were conducted, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED.

Facility is being cited a Type B citation for an enrolled child biting other day care children, while in care. Refer to 9099D for more information.

Appeal rights were provided. A plan of correction was discussed.

A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with director, Jessie Howell.
SUPERVISORS NAME: Marie Rodriguez
LICENSING EVALUATOR NAME: Catrina Quimbo
LICENSING EVALUATOR SIGNATURE:

DATE: 01/15/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/15/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 05-CC-20251103131721
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066

FACILITY NAME: GLENRIDGE COOPERATIVE NURSERY SCHOOL
FACILITY NUMBER: 380500240
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/15/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
01/26/2026
Section Cited
CCR
101223(a)(1)
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101223 Personal Rights (a) The licensee shall ensure that each child is accorded the following personal rights (1) To be accorded dignity in his/her personal relationships with staff and other persons.
This requirement was not met as evidenced by:
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There is a new director at facility. New director developed a plan that includes multiple individuals supervising a child to prevent biting incidents from occurring. New director will also be conducting a parent orientation to discuss how to work with children with challenging behavior.
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Based on record review and interviews conducted, an enrolled child bit enrolled children while in care. This poses a potential health, safety or personal rights risk to children in care.
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 A parent handbook documenting training on how parent volunteers work with children who have challenging behavior and how to work in the classroom have also been developed. Proof of new handbook and orientation being conducted will be provided to LPA by POC due date.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Marie Rodriguez
LICENSING EVALUATOR NAME: Catrina Quimbo
LICENSING EVALUATOR SIGNATURE:

DATE: 01/15/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/15/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/03/2025 and conducted by Evaluator Catrina Quimbo
PUBLIC
COMPLAINT CONTROL NUMBER: 05-CC-20251103131721

FACILITY NAME:GLENRIDGE COOPERATIVE NURSERY SCHOOLFACILITY NUMBER:
380500240
ADMINISTRATOR:MULCAHY, CAROLYNFACILITY TYPE:
850
ADDRESS:GLEN PARK CANYON (CHENERY-ELK)TELEPHONE:
(415) 586-2771
CITY:SAN FRANCISCOSTATE: CAZIP CODE:
94131
CAPACITY:25CENSUS: 11DATE:
01/15/2026
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Jessie HowellTIME COMPLETED:
11:20 AM
ALLEGATION(S):
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Facility is not notifying child's authorized representative when child sustains an injury.
INVESTIGATION FINDINGS:
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On January 15, 2026 at 9:00am, Licensing Program Analysts (LPAs) Quimbo and Garcia conducted an unannounced, complaint visit. LPA met with director, Jessie Howell, and explained the purpose of the visit.

Present during visit, included 11 preschool children, 2 qualified teaching staff (including director), and 5 parent volunteers. Teaching staff have fingerprint clearance on file.

During investigation, LPA conducted staff interviews, parents interviews, classroom observations and obtained and reviewed facility records.

Per interviews conducted and facility records reviewed, parents have been notified when their child has received an injury while in care. Per some parents interviewed, they were informed their child received an injury, however, did not always obtain a written report about incident.

Although the above allegation may have happened or is valid, based on LPA’s interviews, observations, and record review which were conducted, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with director, Jessie Howell.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Marie Rodriguez
LICENSING EVALUATOR NAME: Catrina Quimbo
LICENSING EVALUATOR SIGNATURE:

DATE: 01/15/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/15/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 4