<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 380500308
Report Date: 08/08/2025
Date Signed: 08/08/2025 04:12:12 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/27/2025 and conducted by Evaluator Jovanna Badger
PUBLIC
COMPLAINT CONTROL NUMBER: 05-CC-20250527182232
FACILITY NAME:HOLY FAMILY DAY HOMEFACILITY NUMBER:
380500308
ADMINISTRATOR:POOYAN, SETAREHFACILITY TYPE:
850
ADDRESS:299 DOLORES STREETTELEPHONE:
(415) 861-5361
CITY:SAN FRANCISCOSTATE: CAZIP CODE:
94103
CAPACITY:150CENSUS: 59DATE:
08/08/2025
UNANNOUNCEDTIME BEGAN:
02:50 PM
MET WITH:Erin FarrisTIME COMPLETED:
04:20 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff handled child in a rough manner
Staff spoke children in an inappropriate manner
Staff does not treat all children equally
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 8/8/2025, at 2:50 PM, Licensing Program Analysts (LPAs) J. Badge and H. Leong, conducted an unannounced complaint investigation visit at the above named facility. LPA met with the facility director, Erin Farris, and explained the purpose of the visit. Present during the visit was the facility director Erin Farris, 16 teachers and 59 preschool children.

During the investigation, LPA conducted site observations and interviews with relevant parties. LPA did not observe any behavior to substantiate the allegation. Based on the relevant information reviewed, although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur; therefore, the allegation is UNSUBSTAITIATED at this time.
Continued on page 2
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Daniel J Oquendo
LICENSING EVALUATOR NAME: Jovanna Badger
LICENSING EVALUATOR SIGNATURE:

DATE: 08/08/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/08/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 05-CC-20250527182232
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
FACILITY NAME: HOLY FAMILY DAY HOME
FACILITY NUMBER: 380500308
VISIT DATE: 08/08/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Page 2

A notice of site visit was given and must remain posted for 30 days.
Exit interview conducted and report was reviewed with the facility director, Erin Farris.
SUPERVISORS NAME: Daniel J Oquendo
LICENSING EVALUATOR NAME: Jovanna Badger
LICENSING EVALUATOR SIGNATURE:

DATE: 08/08/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/08/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2