380504793-1-9-2026-05-CC-GLEG-DQD2GU-20260115162339

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 380504793
Report Date: 01/09/2026
Date Signed: 01/09/2026 03:46:25 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CHILD CARE, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/30/2025 and conducted by Evaluator Winnie Ly

COMPLAINT CONTROL NUMBER: 05-CC-20251030165830

FACILITY NAME:	TELEGRAPH HILL NEIGHBORHOOD CENTER(PS)		FACILITY NUMBER:	380504793
ADMINISTRATOR:	LUU, CONNIE		FACILITY TYPE:	850
ADDRESS:	660 LOMBARD STREET		TELEPHONE:	(415) 421-6443
CITY:	SAN FRANCISCO	STATE: CA	ZIP CODE:	94133
CAPACITY:	87	CENSUS: 64	DATE:	01/09/2026
		UNANNOUNCED	TIME BEGAN:	01:45 PM
MET WITH:	Kim Du		TIME COMPLETED:	04:00 PM

ALLEGATION(S):

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Staff hit a day-care child.

INVESTIGATION FINDINGS:

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On January 09, 2026, at approximately 01:45pm, Licensing Program Analyst (LPA) Ly, arrived at this facility unannounced to close the complaint investigation to the above allegation and met with Site Supervisor Kim Du. Present during the visit were Site Supervisor and 12 Staff Members caring for 64 children. The facility operates within capacity limits and ratio during LPA’s visit.

Based on information gathered through interviews and records reviews, the agency has investigated the complaint allegation above, there was no sufficient evidence to allegation-staff hit day care child. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur; therefore the allegation is UNSUBSTANTIATED.

This report was reviewed with the Site Supervisor whose signature confirm have read the report. Report must be made available for public review upon request. A copy of this report and rights to comment and appeal have been discussed and left with Licensee. Notice of Site Visit shall remain posted for 30 days.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Garfield Leung
LICENSING EVALUATOR NAME: Winnie Ly
LICENSING EVALUATOR SIGNATURE:	DATE: 01/09/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/09/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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