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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 380505833
Report Date: 01/15/2026
Date Signed: 01/15/2026 01:37:52 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CHILD CARE, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/05/2025 and conducted by Evaluator Jennifer Yee
COMPLAINT CONTROL NUMBER: 05-CC-20251205123951
FACILITY NAME:MISSION CHILDCARE CONSORTIUM, INC.FACILITY NUMBER:
380505833
ADMINISTRATOR:SANTANA, MELANIEFACILITY TYPE:
850
ADDRESS:4750 MISSION STREETTELEPHONE:
(415) 586-6139
CITY:SAN FRANCISCOSTATE: CAZIP CODE:
94112
CAPACITY:224CENSUS: 88DATE:
01/15/2026
UNANNOUNCEDTIME BEGAN:
11:45 AM
MET WITH:Cari Marquez, Joanna HuangTIME COMPLETED:
01:45 PM
ALLEGATION(S):
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9
Staff did not provide adequate supervision to prevent children from physically harming other children in care
Staff did not keep the childcare free of odor
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Yee conducted a visit to close this complaint. The purpose of the visit was discussed. Present at the facility at the time of the visit were 88 children and 25 staff members.

During the course of the investigation, LPA Yee interviewed the reporting party and four staff members. During outdoor playtime, several classroom groups were sharing the yard. The incident occurred when the teacher in charge stepped away to attend to the sign-in/sign-out sheet. The issue was addressed by the facility’s representative. Since then, the classrooms have been placed on a rotation schedule for outdoor play.

In regards to the reported odor, there is no evidence to support or refute the presence of a foul odor.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated at this time.

This report was explained to the facility’s representative.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ali Zebila
LICENSING EVALUATOR NAME: Jennifer Yee
LICENSING EVALUATOR SIGNATURE:

DATE: 01/15/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/15/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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