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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 384001884
Report Date: 04/08/2025
Date Signed: 04/08/2025 10:18:42 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/21/2025 and conducted by Evaluator Catrina Quimbo
PUBLIC
COMPLAINT CONTROL NUMBER: 05-CC-20250321110804
FACILITY NAME:SFSU - CHILDREN'S CAMPUS (PRESCHOOL)FACILITY NUMBER:
384001884
ADMINISTRATOR:MELISSA CASTILLOFACILITY TYPE:
850
ADDRESS:5N STATE DR. LAKE MERCED BLVD.TELEPHONE:
(415) 405-4011
CITY:SAN FRANCISCOSTATE: CAZIP CODE:
94132
CAPACITY:42CENSUS: 19DATE:
04/08/2025
UNANNOUNCEDTIME BEGAN:
08:40 AM
MET WITH:Melissa Castillo & Pandora Andriana ChowTIME COMPLETED:
10:30 AM
ALLEGATION(S):
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Staff are not abiding by the admissions agreement.
INVESTIGATION FINDINGS:
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On April 8, 2025 at approximately 8:40am, Licensing Program Analyst (LPA) Catrina Quimbo conducted an unannounced, complaint visit. LPA met with assistant director, Pandora Andriana Chow, and explained the purpose of the visit.

At the start of LPA’s visit, children were signing into program. Facility is a combination preschool and infant center. Under the preschool license, present during today’s visit included 19 children and 5 teaching staff. Under the infant license, present during today’s visit included 4 children and 2 teaching staff. All teaching staff present have fingerprint clearance on file.

At approximately 9:00am, director, Melissa Castillo, arrived to facility. LPA continued visit with director.

Throughout investigation, LPA spoke with director and assistant director, toured facility, obtained and reviewed facility documents. As of March 17, 2025, program’s hours of operation were updated to Monday through Thursday 8:00am to 5:15pm and Fridays 8:00am to 1:00pm.
(Continue on 9099C...)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Marie Rodriguez
LICENSING EVALUATOR NAME: Catrina Quimbo
LICENSING EVALUATOR SIGNATURE:

DATE: 04/08/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/08/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 05-CC-20250321110804
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
FACILITY NAME: SFSU - CHILDREN'S CAMPUS (PRESCHOOL)
FACILITY NUMBER: 384001884
VISIT DATE: 04/08/2025
NARRATIVE
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(Continued, Page 2...)

Per director, an updated admissions agreement was provided to families January 2025. Per the parent handbook, families will be informed of any program’s policy changes with an at least 10 day written advanced notice.

Director informed families of the schedule change approximately 2 months prior to the effective date, in writing. Enrolled families were also involved in voting on the schedule change for program, with the majority of families voting for the new schedule change currently in place.

Although the above allegation may have happened or is valid, based on LPA’s interviews and record review which were conducted, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

No deficiencies were issued today during LPA’s visit. Notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with facility representative, Melissa Castillo.
SUPERVISORS NAME: Marie Rodriguez
LICENSING EVALUATOR NAME: Catrina Quimbo
LICENSING EVALUATOR SIGNATURE:

DATE: 04/08/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/08/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2