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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 384001885
Report Date: 05/22/2025
Date Signed: 05/22/2025 12:56:00 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CHILD CARE, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/10/2025 and conducted by Evaluator Brendon Van
COMPLAINT CONTROL NUMBER: 05-CC-20250410092200
FACILITY NAME:SFSU - CHILDREN'S CAMPUS (INFANT)FACILITY NUMBER:
384001885
ADMINISTRATOR:MELISSA CASTILLOFACILITY TYPE:
830
ADDRESS:5N STATE DR. LAKE MERCED BLVD.TELEPHONE:
(415) 405-4011
CITY:SAN FRANCISCOSTATE: CAZIP CODE:
94132
CAPACITY:36CENSUS: 4DATE:
05/22/2025
UNANNOUNCEDTIME BEGAN:
11:05 AM
MET WITH:Melissa Castillo and Pandora Andriana ChowTIME COMPLETED:
01:15 PM
ALLEGATION(S):
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-Staff are operating out of ratio
-Staff are not providing adequate food service
-Staff are leaving daycare children in soiled diapers
INVESTIGATION FINDINGS:
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 On May 22, 2025., Licensing Program Analyst (LPA) Van conducted an unannounced inspection to finalize this complaint and deliver the findings to the Director. LPA met with the Director, Melissa Castillo. The purpose of the inspection was explained, and entry to the Center was granted. Three teachers supervised four infants. The teachers and children ratio were met.
As part of the investigation, LPA interviewed parents of children attending the Center and staff members and reviewed all pertinent documents. Based on the information obtained, the Center has a schedule for children with diaper needs. Teachers check the children's diapers according to the designated time slots. Additionally, the record review revealed that the Center maintained a sufficient teacher-to-infant ratio. Parents' interviews confirmed that the service and supervision at the Center are satisfactory. Their child was never picked up with soiled or dirty diapers, and their children's diapers were always clean. Furthermore, lunch was provided by the family, and the center provided only am & pm snacks.
The Department has investigated the above allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. Therefore, the allegations are Unsubstantiated.
A notice of site visit was given and must remain posted for 30 days.
An exit interview was conducted, and the report was reviewed with the assistant director, Pandora Andriana Chow, since the director, Melissa Castillo, had to attend a meeting.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Garfield Leung
LICENSING EVALUATOR NAME: Brendon Van
LICENSING EVALUATOR SIGNATURE:

DATE: 05/22/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/22/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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