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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 384002048
Report Date: 07/18/2023
Date Signed: 07/18/2023 11:34:07 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CHILD CARE, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/23/2023 and conducted by Evaluator Cindy Mok
PUBLIC
COMPLAINT CONTROL NUMBER: 05-CC-20230523102455
FACILITY NAME:GATUS, VENETIAFACILITY NUMBER:
384002048
ADMINISTRATOR:GATUS, VENETIA H.FACILITY TYPE:
810
ADDRESS:TELEPHONE:
(415) 702-9661
CITY:SAN FRANCISCOSTATE: CAZIP CODE:
94127
CAPACITY:14CENSUS: 6DATE:
07/18/2023
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Venetia GatusTIME COMPLETED:
12:00 PM
ALLEGATION(S):
1
2
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9
*Staff failed to comfort a child and dragged the child.

*Licensee misled parents regarding the child's well-being.
INVESTIGATION FINDINGS:
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2
3
4
5
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9
10
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13
Licensing Program Analyst (LPA) Mok conducted an unannounced inspection to finalize the complaint. LPA met with the licensee, Venetia Gatus, and 2 helpers. LPA explained the purpose of the inspection to the licensee. Based upon the interviews with the witnesses and LPA's observation, CCL did not obtain sufficient evidence to proof staff failed to comfort the child when the child cried, a senior staff dragged a child when the staff assisted a child walking in the facility by holding the child's hand, and licensee misled parents regarding the child's well-being.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. Therefore, the allegations are Unsubstantiated.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Garfield Leung
LICENSING EVALUATOR NAME: Cindy Mok
LICENSING EVALUATOR SIGNATURE:

DATE: 07/18/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/18/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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