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13 | On July 15, 20234, Licensing Program Analysts (LPAs) Van and Basak conducted an unannounced subsequent complaint inspection. Upon entering the facility, LPAs met with the Lead Teacher, Wei Jingyi. The purpose of the inspection was explained, and entry to the Center was granted. During the inspection, the Director, Annabelle Tong, arrived. Fourteen teachers supervised 68 children today, meeting the teachers-to-children ratio.
During the investigation, LPAs interviewed teachers and children, thoroughly examined all unusual incident reports, and reviewed relevant documents. Based on the information available, the teacher-to-child ratio was maintained during the park visit. The staff observed the child falling during park play, promptly followed all the Center's procedures to ensure the child's well-being, and immediately notified the child's family via Bright Wheel. The investigation also confirmed that the center’s staff provided water for the children at the park by bringing their water bottles and cups, which was verified by interviews with the children. The center has a backpack teachers take to the park, containing items such as first aid kits, emergency contact information, water bottles, paper cups, paper towels, and extra children's vests. The backpack was examined during the investigation, and its contents were verified.
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