384002199-12-19-2023-05-CC-DJOO-CYVV7T-20231226151139

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 384002199
Report Date: 12/19/2023
Date Signed: 12/19/2023 10:02:33 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CHILD CARE, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/07/2023 and conducted by Evaluator Sheran Lo

PUBLIC

COMPLAINT CONTROL NUMBER: 05-CC-20231107145223

FACILITY NAME:	FACESSF - BAYVIEW PRESCHOOL		FACILITY NUMBER:	384002199
ADMINISTRATOR:	KING, ROBYN		FACILITY TYPE:	850
ADDRESS:	100 WHITNEY YOUNG CIRCLE		TELEPHONE:	(415) 821-7550
CITY:	SAN FRANCISCO	STATE: CA	ZIP CODE:	94124
CAPACITY:	92	CENSUS: 48	DATE:	12/19/2023
		UNANNOUNCED	TIME BEGAN:	08:56 AM
MET WITH:	Robyn King		TIME COMPLETED:	10:12 AM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

-Staff handled day care child in a rough manner
-Staff yelling at day care child

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On December 19, 2023, Licensing Program Analyst (LPA), Sheran Lo conducted a subsequent complaint inspection and met with Director Robyn King to discuss the above allegation. Purpose of the inspection was explained. Present is Director, 13 staff with 48 children.

During the course of the investigation, interviews were conducted with Director, parents, and relevant documents were gathered. Based on the interviews and relevant documents, there was no sufficient evidence to prove that staff handled child rough or yelled at child. Although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation did or did not occur. Therefore, the allegation is Unsubstantiated.

LPA conducted exit interview with Director Robyn King. Report and Notice of Site Visit was provided. Notice of Site Visit shall be posted for 30 consecutive days.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Daniel J Oquendo
LICENSING EVALUATOR NAME: Sheran Lo
LICENSING EVALUATOR SIGNATURE:	DATE: 12/19/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/19/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3