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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 384002299
Report Date: 03/10/2026
Date Signed: 03/10/2026 10:49:01 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CHILD CARE, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/07/2026 and conducted by Evaluator Brendon Van
PUBLIC
COMPLAINT CONTROL NUMBER: 05-CC-20260107083157
FACILITY NAME:C5 CHILDREN'S SCHOOL-SFPUC (PS)FACILITY NUMBER:
384002299
ADMINISTRATOR:ASAKO,MCGEEFACILITY TYPE:
850
ADDRESS:525 GOLDEN GATE AVENUETELEPHONE:
(415) 626-4880
CITY:SAN FRANCISCOSTATE: CAZIP CODE:
94102
CAPACITY:45CENSUS: 22DATE:
03/10/2026
UNANNOUNCEDTIME BEGAN:
09:05 AM
MET WITH:Jarrod RondeauTIME COMPLETED:
11:10 AM
ALLEGATION(S):
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- Staff handled a day care child in a rough manner
- Center did not follow reporting requirements
INVESTIGATION FINDINGS:
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On March 10, 2026, Licensing Program Analysts (LPAs) Van and Leong conducted subsequent inspections at the facility to deliver findings to the center regarding two allegations: (1) that staff handled a child in a rough manner, and (2) that the center did not meet required reporting requirements. LPA met with the Director of Operations, Jarrod Rondeau. LPAs explained the purpose of the inspections. Six teachers were supervising 22 preschool children. The teacher-to-child ratio was in compliance. During the visit, the Executive Director, Asako McGee arrived.

As part of the investigation, information was gathered through interviews with staff, children, and other individuals who may have observed the interactions in question. LPAs also reviewed files and any available documentation related to the child involved. Observations of outdoor environments were conducted.

The information gathered consistently indicated that S1 handled C1 roughly and inappropriately, which did not align with safe, supportive, or developmentally appropriate practices. Furthermore, it was determined that the center failed to meet its reporting obligations, as the incident was neither documented nor reported to the licensing agency.
Continued on page 2.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Garfield Leung
LICENSING EVALUATOR NAME: Brendon Van
LICENSING EVALUATOR SIGNATURE:

DATE: 03/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/10/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 05-CC-20260107083157
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CHILD CARE, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
FACILITY NAME: C5 CHILDREN'S SCHOOL-SFPUC (PS)
FACILITY NUMBER: 384002299
VISIT DATE: 03/10/2026
NARRATIVE
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page 2.
Based on the totality of information available, the preponderance of evidence standard has been met; therefore, the above allegations are found to be SUBSTANTIATED.

LPAs Van and Leong informed the Director, Asako McGee, and the Director of Operations, Jarrod Rondeau, that this report, dated March 10, 2026, document(s) one Type A citation(s) which shall be posted for 30 consecutive days as there is/are immediate risk(s) to the health, safety, or personal rights of children in care.

Also, LPAs Van and Leong informed the Director and Director of Operations to provide a copy of this licensing report dated March 10, 2026, that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

A notice of site visit was given and must remain posted for 30 days.

An exit inspection was conducted with the Director, Asako McGee, and the Director of Operations, Jarrod Rondeau.

The report and appeal rights were provided to the Directors.
SUPERVISORS NAME: Garfield Leung
LICENSING EVALUATOR NAME: Brendon Van
LICENSING EVALUATOR SIGNATURE:

DATE: 03/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/10/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 05-CC-20260107083157
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CHILD CARE, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066

FACILITY NAME: C5 CHILDREN'S SCHOOL-SFPUC (PS)
FACILITY NUMBER: 384002299
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/10/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
03/11/2026
Section Cited
CCR
101223(a)(3)
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101223 Personal Rights (a) The licensee shall ensure that each child is accorded the following personal rights: (3)To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature including but not limited to: interference with functions of daily living including eating, sleeping or toileting; or withholding of shelter, clothing, medication or aids to physical functioning.
This requirement was not met as evidenced by:
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The center/director must ensure that all children are free from rough or inappropriate handling by staff, as required by Section 101223(a)(3). The center/director will provide training to all staff on Personal Rights, including proper child handling and maintaining respectful interactions. The center director will review and reinforce procedures to ensure staff understand and consistently follow these requirements. Documentation of completed staff training, signatures of staff who attended, and updated procedures will be submitted to the licensing office by the due date.
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Based on interviews and a review of records, it was determined that the Center did not comply with the regulation cited above. A staff member handled C1 roughly and inappropriately on two occasions, which did not align with safe, supportive, or developmentally appropriate practices. This action posed an immediate health and safety risk to the children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Garfield Leung
LICENSING EVALUATOR NAME: Brendon Van
LICENSING EVALUATOR SIGNATURE:

DATE: 03/10/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/10/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 05-CC-20260107083157
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CHILD CARE, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066

FACILITY NAME: C5 CHILDREN'S SCHOOL-SFPUC (PS)
FACILITY NUMBER: 384002299
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/10/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
03/27/2026
Section Cited
CCR
101212(d)(1)(C)
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101212 Reporting Requirements (d)Upon the occurrence, during the operation of the child care center of any of the events specified in (d)(1) below, a report shall be made to the Department by telephone or fax within the Department's next working day and during its normal business hours. In addition, a written report containing the information specified in (d)(2) below shall be submitted to the Department within seven days following the occurrence of such event. (1) Events reported shall include the following: (C) Any unusual incident or child absence that threatens the physical or emotional health or safety of any child.

This requirement was not met as evidenced by:
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The center director must ensure full compliance with all reporting requirements. The center director will review Title 22 reporting procedures with all staff, including the requirement to notify the licensing office of reportable incidents within the required timeframes. The center director will implement a system to ensure that all incidents are documented, reviewed, and reported promptly. Documentation of staff training and updated reporting procedures will be submitted to the licensing office by the due date.
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Based on interviews and a review of records, it was determined that the Center did not comply with the regulation cited above. The Center did not report an incident involving C1 to the licensing office within the required timeframe. This action potentially poses a health and safety risk to children in care.

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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Garfield Leung
LICENSING EVALUATOR NAME: Brendon Van
LICENSING EVALUATOR SIGNATURE:

DATE: 03/10/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/10/2026
LIC9099 (FAS) - (06/04)
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