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Regarding the allegation of staff had inappropriate interaction with day-care children; Based on evidence collected, LPA was unable to determine if allegation made is valid. The parent handbook states staff use respectful behavior intervention strategies, such as redirection and modelling, when assisting children.
Regarding allegation of staff spoke inappropriately to children in care; Based on evidence collected, LPA was unable to determine if allegation made is valid. During interviews, it was reported that staff use proper tones and word choice when speaking to children.
Regarding allegation of staff handled child in a rough manner; Based on evidence collected, LPA was unable to determine if allegation made is valid. During site inspection, LPA observed respectful staff-child interactions.
Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. Therefore, the allegations are Unsubstantiated.
LPA conducted exit interview with Assistant Director, Yanqun 'Ivy' Wu. Complaint report explained, and the Notice of Site Visit was posted during inspection.
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