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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 384002844
Report Date: 06/05/2025
Date Signed: 06/11/2025 08:51:45 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CHILD CARE, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/09/2025 and conducted by Evaluator Brendon Van
COMPLAINT CONTROL NUMBER: 05-CC-20250409150232
FACILITY NAME:STORYBOOK SCHOOL, INC., THEFACILITY NUMBER:
384002844
ADMINISTRATOR:COO, JACQUELYNFACILITY TYPE:
850
ADDRESS:2149 TARAVAL STREETTELEPHONE:
(415) 261-0371
CITY:SAN FRANCISCOSTATE: CAZIP CODE:
94116
CAPACITY:40CENSUS: 35DATE:
06/05/2025
UNANNOUNCEDTIME BEGAN:
12:05 PM
MET WITH:Jacquelyn CooTIME COMPLETED:
02:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
-Staff handled day care child in a rough manner
-Staff are not following reporting requirements
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
***This is an amended report***
On June 5, 2025., Licensing Program Analyst (LPA) Van conducted an unannounced inspection to finalize this complaint and deliver the findings to the Center. LPA met with the Director, Jacquelyn Coo. The purpose of the inspection was explained, and entry to the Center was granted. Thirteen staff members, including the director, supervised 35 children today. The teacher-to-child ratio was met.

As part of the investigation, interviews were conducted with teachers and children, and all relevant documents were collected and reviewed. Based on the available information, there was insufficient evidence to support the claims that staff handled daycare children in a rough manner, nor that the staff failed to follow reporting requirements.

The Department has investigated the allegations mentioned above. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. Therefore, the allegations are Unsubstantiated.

A notice of site visit was given and must remain posted for 30 days.

An exit inspection was conducted with the Director, Jacquelyn Coo.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Garfield Leung
LICENSING EVALUATOR NAME: Brendon Van
LICENSING EVALUATOR SIGNATURE:

DATE: 06/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/11/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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