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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 384003040
Report Date: 08/25/2025
Date Signed: 09/02/2025 04:12:27 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CHILD CARE, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/14/2025 and conducted by Evaluator Brendon Van
COMPLAINT CONTROL NUMBER: 05-CC-20250714122249
FACILITY NAME:MARIN DAY SCHOOLS - HILLS PLAZAFACILITY NUMBER:
384003040
ADMINISTRATOR:MORALES, DENAYFACILITY TYPE:
850
ADDRESS:345 SPEAR STREETTELEPHONE:
(341) 500-4110
CITY:SAN FRANCISCOSTATE: CAZIP CODE:
94111
CAPACITY:44CENSUS: 6DATE:
08/25/2025
UNANNOUNCEDTIME BEGAN:
09:29 AM
MET WITH:Alan MiknisTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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The center did not follow all the terms and conditions outlined in the admission agreement.
INVESTIGATION FINDINGS:
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On August 25, 2025, Licensing Program Analysts (LPAs) Van and Naves conducted an unannounced inspection to finalize this complaint and deliver the findings to the center. LPAs met with Assistant Director Alan Miknis. The purpose of the inspection was explained, and entry to the center was granted. Three teachers supervised six preschool children. The teacher-to-children ratio was maintained.

As part of the investigation, interviews were conducted, and all relevant documents were collected and reviewed. According to the available information, the center’s admission agreement and/or parent handbook specify that a child’s family involvement is necessary during a child’s classroom transition. The center transitioned a child from their assigned classroom to a younger one without obtaining prior consent from the authorized representative or the child's family. The facility did not follow the admission agreement and/or parent handbook.
Continued on page 2.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Garfield Leung
LICENSING EVALUATOR NAME: Brendon Van
LICENSING EVALUATOR SIGNATURE:

DATE: 08/25/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/25/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 05-CC-20250714122249
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CHILD CARE, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
FACILITY NAME: MARIN DAY SCHOOLS - HILLS PLAZA
FACILITY NUMBER: 384003040
VISIT DATE: 08/25/2025
NARRATIVE
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Page 2.
Based on the totality of information obtained, the preponderance of evidence standard has been met; therefore, the above allegation is found to be SUBSTANTIATED.
See LIC 9099D for the deficiency cited today.

A notice of site visit was given and must remain posted for 30 days.

An exit inspection was conducted with the Assistant Director, Alan Miknis. The report and appeal rights were provided to the Assistant Director.
SUPERVISORS NAME: Garfield Leung
LICENSING EVALUATOR NAME: Brendon Van
LICENSING EVALUATOR SIGNATURE:

DATE: 08/25/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/25/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 05-CC-20250714122249
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CHILD CARE, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066

FACILITY NAME: MARIN DAY SCHOOLS - HILLS PLAZA
FACILITY NUMBER: 384003040
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/25/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/05/2025
Section Cited
CCR
101219(f)
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101219(f) Admission Agreements…The licensee shall comply with all terms and conditions set forth in the admission agreement.

This requirement was not met as evidenced by:
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The center will review its admission agreement and provide refresher training for all staff members, covering topics such as a child's transition, a sample guardian and/or family notification letter, and effective communication with families. All training materials and staff members' signatures confirming their attendance must be submitted to the Licensing office by September 5, 2025.
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Based on interviews and record review, the center did not comply with the regulation cited above. The center’s admission agreement states that a child’s family should be involved during their transition to the classroom. However, the facility moved a child from their assigned classroom to a younger one without prior guardian consent, notice, or involvement. The center did not follow the admission agreement or the parent handbook. This poses a potential health, safety, or personal rights risk for children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Garfield Leung
LICENSING EVALUATOR NAME: Brendon Van
LICENSING EVALUATOR SIGNATURE:

DATE: 08/25/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/25/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3