384003048-5-26-2026-05-CC-GLEG-DUMPZ8-20260601114504

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 384003048
Report Date: 05/26/2026
Date Signed: 05/26/2026 10:19:42 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/07/2026 and conducted by Evaluator Man Tso

PUBLIC

COMPLAINT CONTROL NUMBER: 05-CC-20260407094857

FACILITY NAME:	UNIVERSITY CHILD CARE AT MISSION BAY (INF)		FACILITY NUMBER:	384003048
ADMINISTRATOR:	RIVERA, KIRA		FACILITY TYPE:	830
ADDRESS:	727 NELSON RISING LANE		TELEPHONE:	(617) 673-8000
CITY:	SAN FRANCISCO	STATE: CA	ZIP CODE:	94158
CAPACITY:	90	CENSUS: 55	DATE:	05/26/2026
		UNANNOUNCED	TIME BEGAN:	08:30 AM
MET WITH:	National Field Director, Joanne Haight		TIME COMPLETED:	10:35 AM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Staff did not ensure that child had access to drinking water

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On May 26, 2023, at 8.30AM, Licensing Program Analyst (LPA) Tso conducted an unannounced visit for delivery of the complaint investigation findings and met with the National Field Director, Joanne Haight. Purpose of the visit was explained. Present in the facility is National Field Director, 17 staff, and 55 children.

During the course of the investigation, interviews were conducted with staff members and relevant documents were gathered. Based on the interviews and observation, there was no sufficient evidence to prove that the allegation listed above occurred. Although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation did or did not occur. Therefore, the allegation is UNSUBSTANTIATED.

Exit interview conducted and this report was reviewed with the National Field Director whose signature confirm have read the report. Report must be made available for public review upon request. A copy of this report and appeal rights have been discussed and left with National Field Director, Joanne Haight. Notice of Site Visit shall remain posted for 30 days.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Garfield Leung
LICENSING EVALUATOR NAME: Man Tso
LICENSING EVALUATOR SIGNATURE:	DATE: 05/26/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/26/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/07/2026 and conducted by Evaluator Man Tso

PUBLIC

COMPLAINT CONTROL NUMBER: 05-CC-20260407094857

FACILITY NAME:	UNIVERSITY CHILD CARE AT MISSION BAY (INF)		FACILITY NUMBER:	384003048
ADMINISTRATOR:	RIVERA, KIRA		FACILITY TYPE:	830
ADDRESS:	727 NELSON RISING LANE		TELEPHONE:	(617) 673-8000
CITY:	SAN FRANCISCO	STATE: CA	ZIP CODE:	94158
CAPACITY:	90	CENSUS: 55	DATE:	05/26/2026
		UNANNOUNCED	TIME BEGAN:	08:30 AM
MET WITH:	National Field Director, Joanne Haight		TIME COMPLETED:	10:35 AM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Staff did not adequately supervise child, resulting in child eating sand

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On May 26, 2023, at 8.30AM, Licensing Program Analyst (LPA) Tso conducted an unannounced visit for delivery of the complaint investigation findings and met with the National Field Director, Joanne Haight. Purpose of the visit was explained. Present in the facility is National Field Director, 17 staff, and 55 children.

Based on LPA’s gathered information through observation, interviews and records reviews, the agency has investigated the complaint allegation above. The facility did not comply with the supervision regulations. The preponderance of evidence standard has been met. The above allegation is found to be SUBSTANTIATED. Type B violation was issued today, May 26, 2026 in accordance with the California Code of Regulations, Title 22, Division 12, citation was being cited on the attached LIC 9099D.

Exit interview conducted and a copy of this report and appeal rights were discussed and left with National Field Director, Joanne Haight whose signature on this form confirms receipt of these reports. Notice of Site Visit (The Notice) was provided. The Notice is to remain posted for 30 days.

Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Garfield Leung
LICENSING EVALUATOR NAME: Man Tso
LICENSING EVALUATOR SIGNATURE:	DATE: 05/26/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/26/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 05-CC-20260407094857

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066

FACILITY NAME: UNIVERSITY CHILD CARE AT MISSION BAY (INF)	FACILITY NUMBER: 384003048
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 05/26/2026

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 06/22/2026 Section Cited CCR 101229(a)(1)	1 2 3 4 5 6 7	101229 Responsibility for Providing Care and Supervision (a) The licensee shall provide care and supervision as necessary to meet the children's needs. (1) No child(ren) shall be left without the supervision of a teacher at any time, except as specified in Sections 101216.2(e)(1) and 101230(c)(1). Supervision shall include visual observation. This requirement was not met as evidenced by:	1 2 3 4 5 6 7	The Director should train staff on proper supervision and email LPA agenda and a signature of all in attendance by 06/22/2026.
	8 9 10 11 12 13 14	Based on interviews, observation and information review, staff did not prevent the child from putting the sand into the child’s mouth, which poses/posed a potential risk to health, safety or personal rights risk to persons in care.	8 9 10 11 12 13 14
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISORS NAME: Garfield Leung
LICENSING EVALUATOR NAME: Man Tso
LICENSING EVALUATOR SIGNATURE:	DATE: 05/26/2026

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/26/2026

LIC9099 (FAS) - (06/04)

Page: 3 of 3