384004006-5-5-2023-05-CC-GLEG-CRV2WE-20230515174523

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 384004006
Report Date: 05/05/2023
Date Signed: 05/05/2023 03:06:37 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CHILD CARE, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/07/2023 and conducted by Evaluator April Cowan

PUBLIC

COMPLAINT CONTROL NUMBER: 05-CC-20230307132214

FACILITY NAME:	STRATFORD SCHOOLS-SF 14TH AVE.		FACILITY NUMBER:	384004006
ADMINISTRATOR:	ANDREWS, LAYSAN		FACILITY TYPE:	850
ADDRESS:	645 14TH AVENUE		TELEPHONE:	(415) 521-1535
CITY:	SAN FRANCISCO	STATE: CA	ZIP CODE:	94118
CAPACITY:	77	CENSUS: 44	DATE:	05/05/2023
		UNANNOUNCED	TIME BEGAN:	02:10 PM
MET WITH:	Laysan Andrews		TIME COMPLETED:	03:16 PM

ALLEGATION(S):

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- Staff did not prevent day-care child from getting bullied by other children in care
- Facility isolated day-care child
- Staff scolding a minor in care

INVESTIGATION FINDINGS:

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On May 5, 2023 at 2:10 PM, Licensing Program Analyst (LPA) Cowan met with site director Laysan Andrews, for an unannounced subsequent complaint inspection. The purpose of inspection was explained to site director. Present in the facility is site director and 9 staff caring for 44 children.

During the course of investigation, interviewed were conducted with director, staff, and parents. LPA has not found that any child has been isolated. Director states that she will help troubled children by taking them away from the situation, giving them sensory toys, and trying to talk to them about what is going on before delivering children back to their classrooms within 15 minutes. Director states that she and staff has had conversations with children in care letting children know that bullying and name calling are not acceptable. LPA has found no witness of any staff scolding children in care. Director states that staff speak to the chilren in a loving tone.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Garfield Leung
LICENSING EVALUATOR NAME: April Cowan
LICENSING EVALUATOR SIGNATURE:	DATE: 05/05/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/05/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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