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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 384004182
Report Date: 02/27/2026
Date Signed: 02/27/2026 01:15:17 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/23/2025 and conducted by Evaluator Man Tso
PUBLIC
COMPLAINT CONTROL NUMBER: 05-CC-20251223153239
FACILITY NAME:NG,CINDY YUE ZHENFACILITY NUMBER:
384004182
ADMINISTRATOR:NG, CINDY YUE ZHENFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(415) 452-9135
CITY:SAN FRANCISCOSTATE: CAZIP CODE:
94134
CAPACITY:14CENSUS: 3DATE:
02/27/2026
UNANNOUNCEDTIME BEGAN:
11:15 AM
MET WITH:Cindy NgTIME COMPLETED:
01:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Child sustained injury due to provider's neglect
Provider did not report child's injuries to authorized representative
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On February 27, 2026, at approximately 11.15AM, Licensing Program Analyst (LPA) Tso
conducted an unannounced visit for delivery of the complaint investigation findings and met with the licensee, Cindy Ng. LPA explained the purpose of the inspection and were granted entry to the facility by the licensee. Present, the licensee and a helper are supervising 3 children (2 infants and 1 preschool aged).

During the course of the investigation, interviews were conducted with staff members and reviewed relevant documents including the video footage were gathered. Based on interviews, observation, video footage review, there was no sufficient evidence to prove that the allegations listed above, occurred. Although the allegations may have happened or is valid, there is no preponderance of evidence to prove the alleged violations did or did not occur. Therefore, the allegations are UNSUBSTANTIATED.

Exit interview conducted and this report was reviewed with the Licensee whose signature confirm has read the report. Report must be made available for public review upon request. A copy of this report and appeal rights have been discussed and left with Licensee. Notice of Site Visit shall remain posted for 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Garfield Leung
LICENSING EVALUATOR NAME: Man Tso
LICENSING EVALUATOR SIGNATURE:

DATE: 02/27/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/27/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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