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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 384004409
Report Date: 09/11/2025
Date Signed: 09/11/2025 02:04:33 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/08/2025 and conducted by Evaluator Jovanna Badger
COMPLAINT CONTROL NUMBER: 05-CC-20250808130357
FACILITY NAME:L'ACADEMY PRESCHOOL SF SOMAFACILITY NUMBER:
384004409
ADMINISTRATOR:KNAPPICK, JENNIFERFACILITY TYPE:
830
ADDRESS:55 RINGOLD STREETTELEPHONE:
(415) 819-6922
CITY:SAN FRANCISCOSTATE: CAZIP CODE:
94103
CAPACITY:24CENSUS: 18DATE:
09/11/2025
UNANNOUNCEDTIME BEGAN:
11:43 AM
MET WITH:Jennifer KnappickTIME COMPLETED:
02:20 PM
ALLEGATION(S):
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Staff did not prevent child in care from harming another child in care
Staff did not allow child's authorized representative to enter the facility.
Staff did not maintain proper teacher-child ratios.

INVESTIGATION FINDINGS:
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On 9/11/2025, Licensing Program Analyst (LPA) J. Badger conducted an unannounced complaint investigation visit at the above-named facility.

LPA met with facility director, Jennifer Knappick, and explained the purpose of the visit. Present during the visit were 18 infant children in care with 8 teachers.

Related documents were reviewed, and interviews were conducted with staff.
Based on the interviews and relevant documents, there is no sufficient evidence to prove that "Staff did not prevent child in care from harming another child in care", "Staff did not allow child's authorized representative to enter the facility".

Continuued on page 2
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Daniel J Oquendo
LICENSING EVALUATOR NAME: Jovanna Badger
LICENSING EVALUATOR SIGNATURE:

DATE: 09/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/11/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/08/2025 and conducted by Evaluator Jovanna Badger
COMPLAINT CONTROL NUMBER: 05-CC-20250808130357

FACILITY NAME:L'ACADEMY PRESCHOOL SF SOMAFACILITY NUMBER:
384004409
ADMINISTRATOR:KNAPPICK, JENNIFERFACILITY TYPE:
830
ADDRESS:55 RINGOLD STREETTELEPHONE:
(415) 819-6922
CITY:SAN FRANCISCOSTATE: CAZIP CODE:
94103
CAPACITY:24CENSUS: 18DATE:
09/11/2025
UNANNOUNCEDTIME BEGAN:
11:43 AM
MET WITH:Jennifer KnappickTIME COMPLETED:
02:20 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff did not meet child's diapering care needs
INVESTIGATION FINDINGS:
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13
On 9/11/2025, Licensing Program Analyst (LPA) J. Badger, conducted an unannounced complaint investigation visit at the above-named facility.

LPA met with facility director, Jennifer Knappick, and explained the purpose of the visit. Present during the visit were 19 children in care with 6 teachers.

Based on the LPA’s gathered information through observation and interviews, the agency has investigated the complaint allegations above. The facility failed to comply with the personal rights and infant care personal service regulations.

The preponderance of evidence standard has been met. The above allegations were found to be SUBSTANTIATED.
continued on page 2.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Daniel J Oquendo
LICENSING EVALUATOR NAME: Jovanna Badger
LICENSING EVALUATOR SIGNATURE:

DATE: 09/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/11/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 05-CC-20250808130357
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
FACILITY NAME: L'ACADEMY PRESCHOOL SF SOMA
FACILITY NUMBER: 384004409
VISIT DATE: 09/11/2025
NARRATIVE
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Page 2.

Appeal rights were given to the director, Jennifer Knappick.

Notice of Site Visit was given and shall remain posted for 30 days.

Exit interview conducted and report was reviewed with the director, Jennifer Knappick.

SUPERVISORS NAME: Daniel J Oquendo
LICENSING EVALUATOR NAME: Jovanna Badger
LICENSING EVALUATOR SIGNATURE:

DATE: 09/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/11/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 05-CC-20250808130357
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
FACILITY NAME: L'ACADEMY PRESCHOOL SF SOMA
FACILITY NUMBER: 384004409
VISIT DATE: 09/11/2025
NARRATIVE
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Page 2.

Staff did not maintain proper teacher-child ratios.

Although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation did or did not occur. Therefore, the allegation is Unsubstantiated.

Appeal rights were given to the director, Jennifer Knappick.

Notice of Site Visit was given and shall remain posted for 30 days.

Exit interview conducted and report was reviewed with the director, Jennifer Knappick.

SUPERVISORS NAME: Daniel J Oquendo
LICENSING EVALUATOR NAME: Jovanna Badger
LICENSING EVALUATOR SIGNATURE:

DATE: 09/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/11/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 4