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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 384004440
Report Date: 03/26/2026
Date Signed: 03/26/2026 06:10:02 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CHILD CARE, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/09/2026 and conducted by Evaluator Brendon Van
COMPLAINT CONTROL NUMBER: 05-CC-20260209161654
FACILITY NAME:MEANINGFUL BEGINNINGS DEVELOPMENT CTR.FACILITY NUMBER:
384004440
ADMINISTRATOR:BAJ, LUISAFACILITY TYPE:
850
ADDRESS:254 LAGUNA HONDA BLVD.TELEPHONE:
(415) 572-6376
CITY:SAN FRANCISCOSTATE: CAZIP CODE:
94116
CAPACITY:46CENSUS: 17DATE:
03/26/2026
UNANNOUNCEDTIME BEGAN:
05:01 PM
MET WITH:Carmen Chung and Luisa BajTIME COMPLETED:
06:15 PM
ALLEGATION(S):
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- The center is not operating according to its written policies
- The center failed to retain the child's records following the termination of services.
INVESTIGATION FINDINGS:
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On March 26, 2026, Licensing Program Analyst (LPA) Van conducted an unannounced inspection to conclude the complaint investigation and deliver findings regarding allegations that the center was not operating in accordance with its written policies and that it failed to retain a child’s records following termination of services. LPA met with the Director of Operations, Luisa Baj, and the Site Director, Carmen Chung. The purpose of the inspection was explained, and staff granted LPA access to the center. Three teachers supervised 17 preschool children. The teacher-to-children ratio was maintained.

During the investigation, LPA reviewed facility documents, including the Admission Agreement, Plan of Operation, revised field trip policy, written correspondence, and other relevant information. The review revealed that the center’s practices do not align with its written policy, which states that children who do not participate in a field trip may stay at the center and use the licensed outdoor space. The center confirmed that this option is no longer offered due to staffing and program changes, and no updated written agreements were obtained to reflect this change. Additionally, it was found that the center did not keep a child’s field trip consent form after termination, despite the requirement to retain records for at least three years.
Continued on page 2.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Garfield Leung
LICENSING EVALUATOR NAME: Brendon Van
LICENSING EVALUATOR SIGNATURE:

DATE: 03/26/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/26/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 05-CC-20260209161654
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CHILD CARE, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
FACILITY NAME: MEANINGFUL BEGINNINGS DEVELOPMENT CTR.
FACILITY NUMBER: 384004440
VISIT DATE: 03/26/2026
NARRATIVE
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page 2.
Based on the available information, the preponderance of evidence standard has been met. Therefore, the above allegations are found to be SUBSTANTIATED.

See LIC 9099D on the following for deficiencies cited.

A notice of site visit was given and must remain posted for 30 days.

An exit inspection was conducted with the Director of Operations, Luisa Baj, and the Site Director, Carmen Chung. The report and appeal rights were provided to both directors.
SUPERVISORS NAME: Garfield Leung
LICENSING EVALUATOR NAME: Brendon Van
LICENSING EVALUATOR SIGNATURE:

DATE: 03/26/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/26/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 05-CC-20260209161654
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CHILD CARE, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066

FACILITY NAME: MEANINGFUL BEGINNINGS DEVELOPMENT CTR.
FACILITY NUMBER: 384004440
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/26/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
04/10/2026
Section Cited
CCR
101173(d)
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101173 Plan of Operation
(d)The child care center shall operate in accordance with the terms specified in the plan of operation.

This requirement was not met as evidenced by:
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The center is required to submit an updated Plan of Operation and revised written policies to the Department for review. Once approved, the updated policies shall be provided to all enrolled families, and staff shall be instructed to follow the written procedures. The center must operate in accordance with the approved Plan of Operation at all times. Proof of correction is due by the date specified.
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Based on a review of records, the center did not comply with the above-cited regulation. Its current practices do not align with the written policies that remain in effect. It was found that certain procedures described in its written materials are no longer being implemented, and the written policies have not been agreed upon by an authorized representative to reflect these changes. Not operating in accordance with the approved Plan of Operation and written policies poses a potential health and safety risk to children in care.
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Type B
04/10/2026
Section Cited
CCR
101221(g)
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101221 Child's Records
(g) Originals or photocopies of all children's records shall be kept for at least three years following termination of service to the child.

This requirement was not met as evidenced by:
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The licensee should review and update record-keeping procedures to ensure that all children’s records remain complete, intact, and maintained for at least 3 years after termination of services. The licensee shall submit a written statement describing the corrective measures taken to prevent recurrence. Proof of correction is due by the date specified.
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Based on a review of records, the center did not comply with the regulation cited above. The center failed to keep certain child records after services were terminated. Failing to maintain children’s records for the required minimum of 3 years poses a potential health and safety risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Garfield Leung
LICENSING EVALUATOR NAME: Brendon Van
LICENSING EVALUATOR SIGNATURE:

DATE: 03/26/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/26/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3