384004449-8-12-2025-05-CC-GLEG-DKZ3K7-20250828181840

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 384004449
Report Date: 08/12/2025
Date Signed: 08/12/2025 11:09:13 AM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CHILD CARE, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/21/2025 and conducted by Evaluator Brendon Van

PUBLIC

COMPLAINT CONTROL NUMBER: 05-CC-20250721124710

FACILITY NAME:	YMCA SF CHINATOWN-TUNGLOK EARLY LEARNING CENTER		FACILITY NUMBER:	384004449
ADMINISTRATOR:	FLORES, GREGORY		FACILITY TYPE:	850
ADDRESS:	75 VALLEJO STREET		TELEPHONE:	(415) 452-7582
CITY:	SAN FRANCISCO	STATE: CA	ZIP CODE:	94111
CAPACITY:	36	CENSUS: 22	DATE:	08/12/2025
		UNANNOUNCED	TIME BEGAN:	09:05 AM
MET WITH:	Lorena Zegarra		TIME COMPLETED:	11:15 PM

ALLEGATION(S):

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- Staff does not take adequate measures to prevent outbreaks in the facility
- Outbreaks of hand, foot, and mouth disease were not reported to the Licensing Department

INVESTIGATION FINDINGS:

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On August 12, 2025, Licensing Program Analysts (LPAs) Van and Leong conducted an unannounced inspection to finalize this complaint and deliver the findings to the Center. LPAs met with the new Director, Lorena Zegarra. The purpose of the inspection was explained, and entry to the Center was granted. Five staff members, including the director, supervised 22 children today. The teachers-to-children ratio was met.

As part of the investigation, interviews were conducted, and all relevant documents were collected and reviewed. In April and July, the center experienced multiple cases of hand, foot, and mouth disease. However, it did not adhere to the proper protocols detailed in its handbook to minimize exposure to communicable diseases. Furthermore, the center failed to report all incidents of hand, foot, and mouth disease to the licensing office, as mandated.

Based on the information obtained. The above allegations were substantiated, and deficiencies were issued. Refer to LIC 9099D for the deficiencies cited today.

A notice of site visit was given and must remain posted for 30 days.

An exit inspection was conducted with the new Director, Lorena Zegarra.

Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Garfield Leung
LICENSING EVALUATOR NAME: Brendon Van
LICENSING EVALUATOR SIGNATURE:	DATE: 08/12/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/12/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 05-CC-20250721124710

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CHILD CARE, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066

FACILITY NAME: YMCA SF CHINATOWN-TUNGLOK EARLY LEARNING CENTER	FACILITY NUMBER: 384004449
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 08/12/2025

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 08/29/2025 Section Cited CCR 101212(d)(1)(E)	1 2 3 4 5 6 7	101212 Reporting Requirements (d)Upon the occurrence, during the operation of the child care center of any of the events specified in (d)(1) below, a report shall be made to the Department by telephone or fax within the Department's next working day and during its normal business hours. In addition, a written report containing the information specified in (d)(2) below shall be submitted to the Department within seven days following the occurrence of such event. (1) Events reported shall include the following: (E) Epidemic outbreaks. This requirement was not met as evidenced by:	1 2 3 4 5 6 7	The center is expected to develop a written plan, which should involve reviewing the reporting requirements outlined in Title 22 regulations. The center must submit this plan by August 29, 2025.
	8 9 10 11 12 13 14	Based on the interview and record review, the center is not in compliance with the above regulation; the center did not properly report an unusual incident that occurred in a timely manner. This violation poses/posed a potential health and safety risk to children in care.	8 9 10 11 12 13 14
Type B 08/29/2025 Section Cited CCR 101219(f)	1 2 3 4 5 6 7	101219 Admission Agreements (f) The licensee shall comply with all terms and conditions set forth in the admission agreement.	1 2 3 4 5 6 7	The center will review its admission agreement and follow all protocols outlined in the admission agreement and family handbook. Additionally, training or refresher sessions on protocol and procedure for exposure to communicable diseases will be reviewed with staff members. Training materials, along with the attendance date and signature of staff members, will be submitted to the Licensing office by the plan of correction due date.
	8 9 10 11 12 13 14	Based on the interview and record review, the center is not in compliance with the above regulation; it did not adhere to the proper protocols detailed in its handbook to minimize exposure to communicable diseases, such as hand, foot, and mouth disease. Not following the proper protocols outlined in the handbook poses/posed a potential health and safety risk to children in care.	8 9 10 11 12 13 14

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISORS NAME: Garfield Leung
LICENSING EVALUATOR NAME: Brendon Van
LICENSING EVALUATOR SIGNATURE:	DATE: 08/12/2025

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/12/2025

LIC9099 (FAS) - (06/04)

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